Business Process Analyst II

Salary Range: $48,000 - $110,000

Job Posting End Date: May 3, 2024

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Understanding of business operations, requirements processes, business modeling concepts, and software development methodologies
• Knowledge of statistical analysis data and trend analysis using internal and external information to demonstrate relevant changes or improvement
• Good presentation, oral, written, and interpersonal communications skills to effectively interact and negotiate with internal and external customers, including good listening skills
• Knowledge of the principles, techniques, and methodology of project management, quality management, and change management
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Ability to adapt to a dynamic, rapidly changing business and technical environment
• Ability to successfully manage relationships with customers, IT, and peers
• Ability to document systematic and manual operations procedures in both technical and user friendly language
• Ability to lead and facilitate process improvement projects, including asking the right questions, listening and guiding the overall process
• Ability to successfully work independently or with a team
• Ability to meet deadlines
• Intermediate knowledge and skills in Microsoft Excel, Word, PowerPoint, SharePoint and Business Intelligence
• Basic knowledge and skills in Visio or similar software
• Basic knowledge and skills in Business Cost Benefit Analysis and Business Definition Requirements

 

Education & Experience Required

• Bachelor’s Degree in Business Administration, Computer Science, or a related field
• Two years of professional job-related experience in an analyst role performing business analysis, developing business requirements, using analysis techniques

Or an equivalent combination of education and experience

 

Travel

• Less than or equal to 10%

 

Principal Duties & Responsibilities

• Maps current business processes to provide a foundation for defining business activities; uses business process maps to develop procedures, models, and operational processes; develops accurate project deliverables such as Work Breakdown Structure, cost/benefit requirements, interface specifications, business architectural models, and use case scenario specifications; develops, writes, and communicates accurate project charters, business requirements, issues and concerns, risks, and other project information as needed; ensures that appropriate analysis is applied to business unit issues in an effort to provide the best resolution and satisfy internal and external customers
• Creates management reports, gathering data from various systems and developing/establishing reports into customer friendly formats for use by management in the accomplishment of their mission
• Monitors IR issues for trending analysis and possible recommendations for process improvement efforts for business units; performs root cause analysis to determine if IR is a system issue or a training issue; may contact agent or business unit to provide assistance and training; coordinates communication for Network Operation Center(NOC) alerts for entire company or impacted business units; prepares downtime impact ana