Enterprise Services Engineer

Description

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

We are searching for a highly skilled Enterprise Services Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-75% annually, enabling you to engage directly with clients and enhance their overall experience.

RESPONSIBILITIES:

Service Delivery Excellence

• Act as a technical expert on the Cyera Platform, demonstrating deep knowledge and proficiency.
• Drive customer adoption through effective onboarding, training, and enablement programs.
• Understand customer requirements, challenges, and business goals, designing and delivering customized solutions and use cases through a consultative approach.
• Proactively identify and resolve obstacles to customer success, collaborating with internal teams to ensure timely resolution, ticket creation, and ticket resolution.
• Advocate for the voice of the customer, actively influencing Cyera’s roadmap and product development to better meet user needs.

Partner Enablement & Collaboration

• Empower partners to deliver scalable and effective professional services by providing tools, resources, and guidance.
• Develop and maintain a comprehensive library of services, methodologies, and best practices to support partner success.
• Assist in partner engagements, ensuring seamless and high-quality service delivery.

Customer Success Alignment

• Collaborate closely with Customer Success, Sales, and Product teams to deliver customer-focused outcomes.
• Standardize and optimize the onboarding process, driving scalability and enhancing customer satisfaction.
• Build trusted relationships with champions at strategic customer accounts, ensuring long-term success and advocacy.

Cross-Functional Collaboration

• Work alongside Product Management, R&D, and the Office of the CTO to align service delivery with product innovation and customer needs.
• Provide actionable feedback from the field to enhance product usability, supportability, and functionality.
• Support the pre-sales to post-sales transition, ensuring alignment and a seamless customer journey.

Team Collaboration & Development

• Document and share best practices both internally and externally to promote knowledge sharing and continuous improvement.
• Mentor team members, providing guidance and support for their professional growth.
• Contribute to hiring by participating in the interview process and supporting the onboarding of new team members.
• Foster a positive, collaborative, and high-performing team culture at Cyera.
• Have a positive impact on your team at Cyera.

Requirements

REQUIRED QUALIFICATIONS:

• BA/BS in Computer Science or equivalent experience required.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,).
• Experience with programming or scripting languages and familiarity with APIs and web services.
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
• Prior experience working in a software company in a technical customer-facing role is essential.
• Prior experience collaborating with Development teams.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• Ability to articulate and communic