Lead Specialist - Technology Support Services

As the Lead Specialist – Technology Support Services, you will be a trusted technical advisor supporting the WESCO Global Solutions organization. As part of the Connected Systems Group, you will provide second-tier support across all technologies, with a strong emphasis on physical security systems. You will lead the assessment, design, and technical validation of integrated security solutions—including access control, video surveillance, intrusion detection, and perimeter protection. A key responsibility includes utilizing JVSG (IP Video System Design Tool) to model and optimize CCTV layouts, calculate coverage, and determine bandwidth and storage needs. In this role, your sales experience will be essential in aligning technical solutions with customer needs, supporting business development efforts, and helping drive revenue growth through strategic engagements.

Responsibilities:

• Establish Wesco’s credibility with end user customers and deliver value throughout the sales cycle as the technical liaison.  Position standards based technology solutions and education that meets the customer’s needs.  Provides deliverables of BOM’s, design (Visio/CAD, iBWave, JVSG) and written specifications as needed, with consideration to encompass clear depiction of Wesco’s Value Message including our Supply Chain and Global solutions.
• Align with Wesco business leaders as a technical resource within the respective territories to better execute sales strategies and initiatives.  As a trusted technical advisor, provide business leadership and technical guidance to sales reps through coaching, motivation and acknowledgement. 
• Utilize the Global Technical Resource Center (GTRC) and Solutions Support as part of a holistic team strategy allowing the TSS to scale, by delegating core tasks of a project.  This engagement results in improved turnaround time on customer deliverables and a higher product attachment rate to the overall solution. 
• Take part in advanced technical training and continued education, gaining the knowledge to understand system architectures and position them in terms relevant to the customer.  Achieve and maintain Industry recognized credentials relevant to their discipline, territory needs and customer requirements.  
• Vendor liaison to our key Vendor Liaison/Technology Alliance Partner (TAP) manufacturers at a regional or global level as needed.  Identify opportunities to specify TAP vendor products in the market and maintain WESCO’s position as the trusted advisor. 
• Deliver technical presentations and execute hands-on training in client meetings, technical seminars, and industry trade shows to educate customers and partners on emerging technologies.
• Identify and position customer visits to WESCO’s Corporate Lab for the purpose of technology and product evaluation. Act as SME for customer visits when required to do so.

Qualifications:

• Associate degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required
• Licenses/Certificates/Designations – based on their technical field of expertise required
• Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
• 9+ years of experience in the technical field of design, implementation and/or commissioning
• 5 years experience designing using Visio or AutoCAD 2D or JVSG or iBwave preferred
• BICSI RCDD and OSP or NTS or DCDC preferred
• Possess a customer-centric mindset
• Possess intermediate computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
• Demonstrate strong technical knowledge in specialist field with confident public speaking and presentation skills
• Ability to travel 10% - 25%

#LI-JB1

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.