NIQ BASES - VP Customer Success, BevAl (Open to NIQ & GfK INTERNAL Associates Only)

Company Description

REFID138981

Please kindly note, the following job advertisement is intended exclusively for internal combined-Company existing employees of NIQ & GfK. If you are not an existing NIQ or GfK employee we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations, within our organization.

Job Description

About this job

Innovation matters. With best-in-class research and predictive analytical tools, BASES is at the core of our client's new product ideas, product messaging that inspires action, product development and validation, and optimal launch strategies. In BASES, you will work with industry leading marketers and see your work come to life.  If you want to influence the direction of a new product, the strategy of how to launch, or how best to reinvigorate a struggling brand – at BASES, you can.

Be curious. Be collaborative. Be forward thinking.  Join BASES and work with our clients as a consultant, a problem solver, and influence the future of their innovations.

Responsibilities

When you join the BASES team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Vice President, Customer Success for the BevAl Vertical you will have the following responsibilities:

• Commercial & Client Leadership:  
  • Lead BASES BevAl Verticals CS team to meet or exceed portfolio revenue objective by ensuring strong satisfaction with deliverables and by leading/supporting the scoping/pricing/SOWs/etc. for projects with established clients
  • Work closely with Account Development to define and execute against an analytic strategy that is aligned to client expectations
  • Serve as a strategic client partner, understanding their business needs and innovation process  
  • Consistently engage senior insight partners and beyond (with Account Development) to establish broad support for BASES as a partner
  • Identify and pursue opportunities to strengthen relationships through value-added analytics, validations, training, thought leadership, etc.
  • Identify opportunities to improve or develop capabilities based on client needs, improve profitability, and/or improve process efficiency, escalating these opportunities to BASES’ senior leaders
• Project Scoping/Study Design Expertise: 
  • Ensure CRM adoption and hygiene across team, including weekly pipeline review and MSD management
  • Lead/attend established client scoping discussions, including management of entire upfront sales process (MSD, SOW, Booking, etc.)
  • Review/advise on project execution elements for complex studies (design, feasibility, timing)
• Project Delivery & Analytical Leadership:  
  • Ensure the overall success of client deliverables, including final review
  • Join/lead presentations with clients to add senior-level consulting/perspective and proactively identify follow-up opportunities
  • Act as the “expert on call”, both internally and externally, resolving issues and supporting challenging/tricky topics
• Team Leadership: 
  • Directly manage a team (8-10) of Analysts/Associate Managers/Managers/Directors, providing performance coaching, training, and support in career development
  • Provide study feedback and own overall performance review process
  • Manage team workload/capacity and engagement
  • Drive team expertise of services, tools, metrics, and client standards
  • Drive BevAl Vertical expertise, knowledge of industry standards, and broader connection with NIQ

Qualifications

• At least 7+ years of experience in a consulting role on Innovation Strategy
• At least 2+ years of experience operating as a Director in BASES Customer Success
• At least 5+ years of people management experience
• Direct BevAl industry experience at BASES
• Highly proficient in Microsoft Office, Microsoft Dynamics, and BASES suite of proprietary software (Studio, BOWTIE, etc.)
  
  Our Benefits
• Flexible working environment
• Health insurance
• Parental leave
• Life insurance

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Adv