Customer Success Manager APAC - 100% Remote

About Hostaway

Hostaway is a rapidly expanding global software company that provides innovative solutions to support vacation rental businesses. We offer an advanced platform that simplifies managing, marketing, and optimizing vacation rental properties. As we continue to experience tremendous growth, we're seeking a dynamic individual to join our team as a Customer Success Manager for the APAC region.

Job Description

As a Customer Success Manager (CSM), you'll play a vital role in ensuring the success and satisfaction of our customers in the APAC region. Your ultimate goal will be to make our customers successful in their business by effectively using our vacation rental software. This role involves proactively working with customers to understand their needs, address their issues, and guide them to fully utilize our platform.

Responsibilities:

• Customer Retention: Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction.
• Client Escalation Handling: Serve as the primary contact for any significant issues our customers face. You'll coordinate with the appropriate internal teams to ensure a timely and effective resolution.
• Ongoing Client Engagement: Regularly check in with clients to ensure they are satisfied with our services, understand new challenges they are facing, and provide appropriate support or solutions.
• Upselling and Cross-selling: Identify opportunities for customers to use more of our services to help their businesses grow. Communicate the value of these opportunities to the customers effectively.
• Customer Education: Conduct webinars, create user guides, and provide other training materials to help customers understand and fully utilize our software.
• Collaboration: Work closely with the sales and product teams to share customer insights that inform new business strategies and product improvements.
• Account Management: Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.

Requirements

Qualifications:

• At least 3 years of experience in customer success, account management, or a similar role in the SaaS industry.
• Demonstrated ability to build strong relationships with customers and manage client expectations.
• Excellent problem-solving skills, with a knack for turning complex issues into simple solutions.
• Strong communication and presentation skills.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Willingness to work in the APAC time zone.

Benefits:

At Hostaway, we believe in providing an environment where our employees can grow professionally while also maintaining work-life balance. We offer competitive salaries, flexible work hours, and opportunities for professional development.

If you are passionate about Customer Success and want to contribute to the growth of a dynamic tech company, apply today!

Hostaway is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.