Technical Supervisor - York, PA

 

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Scope
The Product Service Supervisor role works efficiently through best business strategies and lean concepts.  This position is directly responsible for product service employees and ensuring that daily, weekly, monthly objectives, schedules, and performance levels are met, while continuously developing a team-oriented focus. The Product Service Supervisor ensures compliance with all Quality System and FDA / ISO regulations are met in accordance with all Company guidelines.  Administers Company policies and procedures in a fair and consistent manner while emphasizing safety and good housekeeping.

 

Essential Functions

• Supervise both direct and indirect employees in manufacturing and production to execute schedule attainment and meet business goals efficiently and safely, including support of staff.
• Ensure manufacturing practices are consistent with Dentsply Sirona policies and procedures as well as relevant FDA, ISO, EPA and OSHA guidelines and regulations. Ensures full compliance with regulatory, safety and Human Resources programs within manufacturing.
• Lead department accountability for attainment of Safety, Quality, Delivery, Inventory, Cost, People and Engagement goals and objectives.
• Execute the daily production schedule through the effective utilization of people, material, machines, and processes to meet customer requirements, schedule compliance, and cost objectives.
• Provide leadership and support to direct reports to discuss progress of work and ensures that standards for quality and quantity of work are met.  
• Review, develop, implement and revise processes and procedures within the manufacturing areas assigned to ensure continuous improvement activities such as implementation of lean principles and management/implementation of Corrective Action/Preventive Action (CAPA).
• In conjunction with both the Quality and Regulatory Affairs Departments, drive quality investigations for consumer complaint issues, issue escalation, non-conformances, etc.
• Lead department training efforts both OJT (on the job) and through the LMS (Learning Management System).
• Manage ongoing training and development of subordinates including written performance appraisals, salary recommendations, rewards and recognition, coaching and counseling, development plans and disciplinary actions as needed. 
• Management of temporary labor work force to include payroll, training, communication, performance management and issue resolution.
• In conjunction with the Human Resources Department, manage employee relations efforts on the floor incl