Assistant Facility Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

Support the Account Team in delivering reliable retail static and mobile engineering services and 3rd Party Outsourcing operations to Corporate Real Estate Client across multiple locations. Drive client satisfaction through proactive vendor management, operational excellence, and strategic relationship building while maintaining 95%+ service delivery standards and ensuring full regulatory compliance. Partner with key client representatives to support JLL and client corporate real estate goals and objectives.

Job Responsibilities

Vendor and Operations Management

• Manage Pittsburgh, PA-based 3rd Party Vendor Outsourcing Program with direct oversight of four (4) outsourcing representatives

• Deliver comprehensive services to remote retail locations including HVAC, Plumbing, Electrical, and General Maintenance operations

• Monitor 3rd Party Service Agreements to ensure cost-effectiveness and quality standards

Systems and Technology Oversight

• Oversee account platforms and work order management systems

• Manage preventative maintenance scheduling and compliance tracking

• Administer access control systems across all locations

• Monitor and optimize service agreement performance metrics

Safety and Compliance

• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices

• Maintain adherence to Jones Lang LaSalle operations standards and quality benchmarks

Collaboration and Innovation

• Demonstrate strong collaboration and teamwork within the account team

• Drive development and implementation of Integrated Facilities Management (IFM) best practices

• Identify and execute process innovations to improve service delivery and client satisfaction

• Participate in strategic planning sessions and continuous improvement initiatives

Job Qualifications

Education

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field required

Experience

• Minimum of two (2) years of industry experience in corporate environment, third-party service provider, or consulting capacity

• Demonstrated experience managing vendor relationships and outsourced service programs

• Proven track record in multi-site facilities operations

Technical Skills

• Basic to intermediate knowledge of facility/property management operations

• Working knowledge of HVAC, Plumbing, Electrical, and General Maintenance support services

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

• Experience with facilities management software systems and CMMS platforms

Core Competencies

• Excellent customer service orientation and client relationship management

• Strong verbal and written communication skills

• Effective managerial and leadership capabilities

• Ability to multi-task and organize responsibilities to achieve portfolio goals and objectives

• Problem-solving and critical thinking skills

• Budget oversight and cost management

Key Performance Indicators

• Leadership and performance of Outsourcing Team

• Client satisfaction scores (target: 95%+)

• Vendor performance and SLA compliance rates

• Work order completion time and quality metrics

• Budget adherence and cost optimization

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

63,000.00 – 68,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market c