OneSource General Manager

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

OneSource General Manager

Location(s)

US Remote - CT

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions and OneSource Laboratory services.

The General Manager is accountable for the leadership, strategy, performance, and overall governance for the PerkinElmer OneSource program at a given large Enterprise Account.

Job Responsibilities:

• Ensure operational performance metrics are met per agreement

• Define and lead execution of account growth and margin expansion actions

• Responsible and accountable to deliver monthly revenue and margin forecast for assigned account

• Partner with Service Operations regarding service parts planning, procurement and inventory and vendor management processes

• Identify and leverage service delivery and customer care best practices, processes and procedures across account sites and geographies. Drive standardization as appropriate and in collaboration with Functional and Business teams

• Analyze and effectively articulate account data to identify process gaps and work with functions to implement root cause corrective/preventative actions

• Partner with Portfolio Team to identify new service offerings and extensions. Enable pilot programs within assigned account for new offerings.

• Develop and execute strategy to successfully and consistently implement/on-board new personnel and support expansion of existing program in the most efficient/effective manner.

• Leverage tools and global best practices to support program expansions and existing program including but not limited to: inventory tools, contractual documentation (Master Services Agreement, Statement of Work), Move/Add/Change process. Provide feedback on tools to functional owners regarding new customer requirements.

• Establish and maintain a strong governance program with the customer based on communication of value delivery and key performance indicators in order to drive continuous improvement efforts.

• Lead partnership with organization to establish communication, governance and reporting schedules in order to measure success against customer expectations and contractual terms. And program goals (as defined in program maturity models)

• Interact with field, customer, and client personnel & visit customer sites to better understand their goals, challenges and identify opportunities to deliver incremental value, improving business outcomes for our customer. Provide this feedback to Business leadership.

• Drive collaboration across the OneSource business team to implement processes to maximize customer lifetime value & customer satisfaction. Effectively serve as the point of escalation to the program management function across internal teams, ensuring effective and consistent service delivery.

• Enable opportuniti