Spc, Operations Support, Store Operations

Summary:
Assists in monthly forecast, complete GM bonus payouts and other operational reports.
Pay Class and Pay:
Pay Class: Full Time and Remote
Pay: $18.88 - $24.21 Hourly

Essential Responsibilities:
1. Calculate and prepare monthly field bonuses and submit to Payroll, RVP’s and TD’s for verification. Completes import files for upload in payroll system.
2. Complete weekly Lab commission adjustments and emails to payroll.
3. Maintain AS400 database for new stores to include but not limited to: Lab type change, JPH goals, store alignment, and Quality audits
4. Convert monthly CSAT dbf file to a csv file and import into AS400, and convert CSAT files to electronic format sent to TD’s.
5. Complete and send out monthly Trending reports and other assigned reports.
6. Maintain and update electronic files of the SOP manual. Coordinate with the mailroom for distribution.
7. Completes new store binders/kits and POS crash kits for all new stores.
8. Maintain records of QSVs performed in field.
9. Mails out SVP Store Operations Thank You notes for stores that make plan each month.

Education:
• High School Diploma, GED, or equivalent work experience
Experience & Background:
• One to three (3) years of related experience
• Proficient in MS Excel e.g. creating spreadsheets, formulas, and links
• Proficient in MS Word and PowerPoint
• Working knowledge of access and AS400
• Excellent phone skills

Language Skills:
• Professional written and verbal communication and interpersonal skills
• Bilingual (Spanish) helpful, but not required

Mathematical Skills:
• General mathematical skills to include basic adding, subtracting, multiplication and division
Reasoning Ability
• Ability to think logically in following procedures and instructions
Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is frequently required to sit, use hands to finger, handle or feel, and talk or hear. The associate is frequently required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. Required repetitive motion of sitting and using hands to finger and feel. The noise level in this location is moderate (use of computers, printers and machines).
Activity Amount of Time
None Under 1/3 1/3 to 2/3 Over 2/3
Stand X
Walk X
Sit X
Use hands to finger, handle, or feel X
Reach with Hands and Arms X
Climb or balance X
Stoop, kneel, crouch, or crawl X
Talk or hear X
Close Vision (clear vision at 20” or less) X


Behavioral Characteristics:
• Multi-tasked
• Patience to assist dissatisfied customers
• Strong organizational skills
• Exhibit good phone resolution skills


HIPAA Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, sexual preference, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional responsibilities as assigned.