IT Business Process Inhouse Consultant Customer Services - Plant Maintenance (d/w/m)

<h2><b>Summary Statement</b></h2> <p>Global IT is a central partner of Ottobock's global business – we see ourselves as enablers and provide the entire portfolio of infrastructure and applications to make the business even more successful. You are in a constructive exchange with colleagues in the department to support them in mapping and optimizing business processes and finding creative solutions. A special focus will be on the redesign of the processes that will be mapped in the S/4HANA system in the future. </p> <h2><b>Duties &amp; Responsibilities</b></h2> <ul> <li>Consulting and support of the specialist departments/key users in the further development and optimization of "end-to-end" business processes in the customer service and plant maintenance area</li> <li>Analysis of customer requirements and service messages, creation of solution concepts and configuration of tools and processes consisting of the SAP standard, SAP add-ons and in-house developments</li> <li>Coordination and management of (international) Customer Service and Plant Maintenance SAP projects</li> <li>Control of the use of internal and external resources for projects, changes and support in the customer service and plant maintenance area</li> <li>Creation and maintenance of system documentation</li> </ul> <h2><b>Qualifications</b></h2> <ul> <li>Successfully completed studies in business administration, (business) informatics or a comparable field</li> <li>Several years of professional experience as well as in-depth SAP Customer Service and/or Plant Maintenance Customizing experience</li> <li>Additional SAP process knowledge in the areas of sales, logistics and production</li> <li>Appropriate SAP certifications are desirable</li> <li>Very good knowledge of German and English, both written and spoken</li> </ul> <h2><b>Benefits</b></h2> <ul> <li>Attractive remuneration incl. bonus and 30 days of vacation</li> <li>Flexible &amp; family-friendly working time models (attractive option for mobile working in the home office)</li> <li>Individual personnel development and further training through the Ottobock Academy as well as external training and further education offers</li> <li>An open corporate culture with regular team events and an exciting international working environment</li> <li>Corporate benefits, job ticket, job bike, health management offers and many other benefits that await you at Ottobock</li> </ul>