Customer Success Representative

Company Description

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives.  In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

Job Description

About the Role

You will support inbound and outbound client inquires that ensure we deliver on 90%+ of client commitments. You focus on timely and meaningful communication to meet client needs. You discern which approach generates the highest probability of success to meet client needs with minimal information from the client.

A successful candidate is:

• Knowledgeable – 2+ years working with client in the Unemployment field
• Collaborative – strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities

• Flexible – Must be able to handle multiple tasks, take initiative and prioritize multiple work items. Must remain flexible and be comfortable with ambiguity within a demanding, constantly changing environment
• Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; provide feedback and believe in continuous improvement

What you’ll be doing:

• Providing service to our growing Unemployment client base with an emphasis on one-touch service
• Identifying process improvements and working with product, management, and the team to implement changes
• Coordinating client deliverables from tax forms to system changes
• Representing EES UCM as an expert on our service

What you get:

• Full benefits: medical, dental, 401k match
• Generous Work from Home and paid time off policies
• Annual performance bonus
• Flexible Spending Account and Healthcare Spending Account
• Deferred Compensation option
• Education assistance
• Maternal and paternal leave

Additional Information

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education.  This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!