Customer Strategy & Growth Consultant

Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.  

Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology. The Service Team is part of Accenture Song and is dedicated to helping clients define, plan and deliver changes that impact end customers and the front-office including:  

• Moving organisations to a more customer-centric model 

• Creating compelling customer propositions 

• Redefining customer journeys and personalising interactions using multi-channel strategies 

• Utilising the power of customer data to optimise customer engagements 

• Blending physical and digital engagement models to give customers a seamless service model 

• Using new technologies & platforms to deliver business and operating models change 

About the Role 

You will be a part of high-performing teams and large-scale transformational programmes for clients, helping them leverage best-in-class technologies to delight their customers and create meaningful relationships and interactions. You should have demonstrable experience the following areas 

• Front office operating model change for B2B or B2C organisations 

• Identifying client growth opportunities and developing strategies to deliver 

• Designing new customer facing propositions, offerings and/or pricing strategies 

• Introducing new ways of working to client organisations 

• Customer centric process re-design 

• Developing and tracking to a business case, measuring the value generated from improved customer experience and/or reduced cost-to-serve 

• Translating strategic vision into a roadmap for change 

• Supporting delivery of digital transformation 

• Leading and facilitating design workshops  

• Working with a diverse set of cross-functional stakeholders 

• Agile delivery & frameworks 

• Ability to operate at all stages of a project lifecycle, from proposal to delivery  

• Experience managing risks and working with senior stakeholders 

• Strong analytical, pr