Sales Operations Director

Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating. With Sonar, and by employing the company’s Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way.
Sonar’s open-source and commercial products – SonarLint, SonarCloud, and SonarQube – support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software.
The impact you can have
Our Sales Operations Director will be an integral member of our Sales Operations team, partnering with Sales, Customer Success, and Marketing teams to support Field Sales and Sales Leadership through Go-To-Market Planning, Sales Process Optimization, CRM System & Implementation, and driving operational initiatives to increase sales productivity and efficiency. 
This role will support in improving sales effectiveness by implementing measurable processes to improve sales & marketing efficiency and supporting sales leadership by producing actionable reporting and analysis to drive day-to-day strategy and tactics. 

On a daily basis, you will

• Serve as a trusted advisor and sales operations lead to field sales and sales leadership 
• Develop, track and manage the forecast process, performance analysis, metrics/KPIs to drive forecast accuracy
• Partner with Sales and critical cross-functional teams to execute on annual planning (e.g. sales capacity planning, territory planning and management, comp plan design, quota setting, etc.) 
• Lead pipeline performance analysis to ensure quality and to identify areas of concern and best practices. Use this analysis to provide actionable feedback and areas of focus 
• Drive sales analytics data gathering, reporting, and improvements
• Implement best practices and standardization of sales processes, keeping repeatability and scalability top of mind
• Ensure alignment of Sales team with overall company objectives and priorities
• Use data and qualitative information to drive and optimize our business
• Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics
• Define programs and processes that promote landing new business, up-sell and cross-sell opportunities in partnership with Sales, Marketing and Customer Success 
• Help drive the preparation of QBRs and sales leadership offsite 
• Align and drive strategic initiatives from Sales leadership across internal Sonar resources and groups to further improve sales performance 
• Partner to prepare business analysis for QBRs, Summits, All Hands and lead staff calls for Sales lead as needed
• Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful

The skills you demonstrate

• 5+ years of experience in Sales Operations or Business Operations
• Proven success in driving operational excellence 
• High motivation for continuous improvement and ability to drive impact
• Experience working with a SaaS company; high growth startup experience a plus  
• Experience working in a high-volume, PLG, or inbound-demand Marketing and Sales GTM funnel
• Understanding of and ability to articulate trends in churn, expansion, ARR, LTV, CAC, etc. 
• Business Intelligence, Analytics and Data experience (Tableau, SF)
• Superior organizational and analytical skills
• Ability to independently identify problems, propose solutions and execute on those solutions
• Experience working in multinational organizations a plus
• Bachelor's degree in Business Management or Finance concentration a plus

Why you will love it here
• We value a safe work culture - founded in respect, kindness, and the right to fail.• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!• Work-life balance - a healthy work-life balance is very important at Sonar. • Flexible hours - we schedule