Technical Product Manager, Forward Deployed

Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to their promise of making the lives of all healthcare staff easier. 

Athelas' mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.

The Athelas suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Commure, our growing suite of solutions now includes:

• Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes

• Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients 

• Staff Safety - Commure Strongline protects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations  

• At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention

• Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers

• Automated Dictation - Athelas Scribe utilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day

Athelas takes a provider-focused approach to healthcare and the healthcare industry has noticed. We’ve grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we’re just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Athelas & Commure is positioned to be the defining healthcare tech company of the next 15 years.

If you're eager to advance our mission to make health the focus of healthcare, come join us!

About the Role

Athelas and Commure are seeking a Forward Deployed Product Manager to enhance our digital health product portfolio. In this dynamic role, you will focus on developing and implementing technical solutions and clinical products that address the complexities of healthcare billing and digital medicine. 

Reporting directly to the Head of Product Management, you will collaborate closely with various cross-functional teams to drive product strategy, development, and implementation, ensuring our products effectively meet the needs of our users in real-world settings. This position requires some travel to client sites and other locations as needed.

• Hands-On Product Development: You will have the unique opportunity to be on the ground, directly at healthcare facilities, understanding firsthand the challenges and requirements, which will drive the development and implementation of solutions tailored to these complex environments.

• Leadership and Technical Expertise: You will lead a team of engineers; therefore, deep technical knowledge is crucial. You won't be directly involved in hiring, but you will guide and inspire your team through complex product build outs.

• Executive-Level Communication: Regular interaction with top executives such as COOs, CSOs, and CIOs of major healthcare systems will require excellent communication skills. You must effectively convey complex ideas and persuade stakeholders to align with your strategic visions.

What You'll Do

• Product Strategy and Implementation: Develop and oversee the execution of technical and clinical product strategies. This includes creating innovative solutions for healthcare billing complexities and clinical product offerings, aligning them with overarching business goals.

• Customer Engagement and Deployment: Act as the primary product contact for clients, understanding their