Jobs and Careers

Customer Support Specialist (Hybrid Work Schedule)

United Statesfull_timeVerifiedPosted 8 Oct 2025

💰 $48,483/yr($36,235/yr – $48,483/yr)

About the role

See What We’re All AboutAs the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks

Parts Town Pride – check out our virtual tour and culture!
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a GlanceThe Customer Support Specialist (Internally known as the Support Squad) will work closely assisting our Part Experts with many issues that may arise. They will be the team member behind the curtain who serves our customers’ sales, service and support needs when purchasing parts. If you demonstrate strong organizational skills, coupled with a collaborative spirit to ensure effective communication and cooperation across the segments you support, we want to talk to you. A Typical Day

Respond and process RMA requests via Salesforce and returns email while adhering to the Parts Town return policy and promoting the use of online returns for future customer return requests
Corresponding with customers via email, phone, or fax regarding RMA number, RMA Credit status and RMA credit memos
Processing UPS reroutes
Creating and closing ROSD issues
Processing bulk returns
Assisting with warranty and defective cases
Processing credits
Learn and comprehend the defective part process to address customer questions
Deliver exceptional customer service through emails to our internal and external customers

To Land This Opportunity

You’re an all-star communicator and are proficient in English (both written and verbal). If you are bilingual in English & Spanish – that’s a bonus!
You have a quality, high speed internet connection at home.
You are a team play but can tackle projects independently too
You enjoy interacting with team members and leaders across the business
You're able to multi-task but don't miss a beat when it comes to details!
You a problem-solving detective and love analyzing data
You have strong personal integrity, and have dedicated work ethics
You show independent discretion and make decisions in a time sensitive environment with minimal direction
You thrive on prioritizing and have the versatility to quickly change directions
You're available to work M-F from 8:00 AM - 5:00 PM (CST) with flexibility as needed