Sr. System Analyst, Academic Systems

About the Opportunity

Job Description:

Northeastern is a dynamic environment operating on a global scale; the Sr. System Analyst for Academic Systems is charged with capitalizing on short-term, emerging opportunities while simultaneously enabling a long-range vision of critical systems in the Registrar’s Office. Each system upgrade, enhancement request, and routine update provides an opportunity to think ahead to how an exceptional student experience can be served our academic systems. The incumbent assumes accountability for creating a shared understanding of problems, opportunities, and the path forward for enabling an exceptional student experience in the Global University System.

Reporting to the Deputy Registrar for Solution Delivery and Strategic Reporting (SDSR), the Sr. System Analyst is responsible for collaborating with stakeholders internal and external to the Office of the Registrar to ensure product functionality of third-party academic systems aligns with the business and functional needs of stakeholders. Products falling within the Academic Systems Product Portfolio include, but are not limited to, course and curriculum management; classroom inventory; and degree audit. The incumbent will work with product governance and Registrar product owners to define a technical roadmap that aligns with functional needs, and business and strategic goals. The incumbent will partner with fellow registrar colleagues and broader teams supporting Operations, the Network and Student Services teams, and ITS, among others. A key function of this role is to develop productive and sustainable relationships with vendor partners to adopt the right features at the right time, and to find opportunities to engage in proof-of-concept engagements. Working with the Registrar Leadership team, the Sr. System Analyst will have direct oversight over vendor budgets, SOWs, and contracts. 

The Sr. System Analyst also serves as the Product Owner for the prioritization and project management tool used by the Registrar’s Office. The incumbent will work teams to extend its adoption and fully-utilize features to track and meet the office’s strategic goals. 

Through the needs discovery process, the Sr. System Analyst will also identify opportunities for data and reporting initiatives leveraging third-party systems and work in partnership with the Senior Associate Registrar for Strategic Reporting to define preliminary scope (i.e., “Definition of Done), user base, and dependencies. 

This position must collaborate with a diverse set of stakeholders (e.g., Student Financial Services, Financial Aid, Office of Global Services) whose processes depend on academic systems data. This position does not have any current direct reports yet may oversee temporary resources and/or full-time project staff, as needed. This is a fully remote position; occasional travel to University campuses may be required based on project needs.

Sr. System Analyst responsibilities include:

• Collaborate with internal and external stakeholders to define academic systems needs and align short- and long-term opportunities with strategic goals and vision.
• Gather and prioritize requirements from diverse users of academic systems and data to translate them into actionable user stories, working in close partnership with product owners, SDSR, and the Registrar Leadership team.
• Manage contracts, SOWs, license duration, and budgets allocated for products.
• Identify data and reporting needs and partner with the Senior Associate Registrar for Strategic Reporting on the “definition of done,” user base, and dependencies.
• Serve as the product owner for the office’s prioritization and project management tool.
• Work with SDSR team and others on business process mapping and requirements documentation.
• Stay up-to-date on product functionality and best practices; bring opportunities back “home” to Northeastern.
• Work closely with Solution Delivery and Strategic Reporting leadership on unit goals and strategy.
• Deliver outcomes for unit priorities, providing necessary direction to temporary resources to achieve the goals identified by the Deputy Registrar
• Ensure continuous process improvement, integrity, documentation, and compliance standards are met within the unit to ensure business continuity and sustainable business practices.
• Enable unit peers to deliver business critical organization-wide processes and tasks.
• Serve as an active participant on a variety of registrar and network projects and task forces, as directed by the Deputy Registrar.
• As new opportunities and shifting priorities are realized, maintain an agile, nimble, and forward-thinking outlook, including reprioritization the workload and sequencing with existing initiatives and work.
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