Resident Services Specialist (51469)

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Position Summary:

• The Resident Services Specialist is responsible for handling resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. 

Essential Functions:

• Serve as the primary point of contact for resident requests and concerns. 
• Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.  
• Assisting with planning and implementation special functions and resident activities. 
• Communicates with residents regarding needs and follows up on completed service requests.  
• Maintains accurate resident records including contact information and correspondence. 
• General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.  
• Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable. 
• Assist Renewal Specialist with Renewal Program where applicable.
• Other duties as assigned.   

Minimum Qualifications/Skills:

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents. 
• Strong written and verbal communication skills.
• Intermediate computer technology skills and knowledge of MS Office Suite.
• Previous experience in