Manager, Learning Delivery, Project, and Analytics – Customer Service

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Provides leadership and direction in Customer Service Operations n in managing the overall effectiveness and coordination of the training system and training program. Oversee the training operations functions aligning training needs to business and regulatory requirements. Align training development to business based on training needs assessment. Develop and deploy consistent methodologies for training needs assessments, course development and delivery, and training program evaluation/effectiveness measurements. Manage electronic training system and requirements ensuring audit readiness. Responsible for training and skills development for all Customer Experience personnel to assure employees have the knowledge and skills required to implement the business objectives efficiently and compliantly.

This role requires the individual to work onsite within North Chicago, IL 3 days per week/2 days remote. 100% remote is not an option for this opening and relocation assistance is not available. 

Responsibilities:

Establishment and maintenance of the training program including curriculum to execute workflows, perform required system activities, and develop professional skills.

Manage the development, implementation, and maintenance of the Global Distribution training curriculum for all purchasing personnel worldwide.

Determine knowledge and skills requirements in collaboration with functional heads, compliance groups, HR and L&D. Identify training, courses, and experiences to enable required knowledge and skills for customer experience and distribution employees.

Assess training system - training program needs assessment, course development and delivery and training effectiveness. Oversee the managemen