Senior Lab IT Linux Support Analyst

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Senior Lab IT Linux Support Analyst

Location(s)

GSK (Collegeville) - Customer Site PA

Job Responsibilities:

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation.
• Implement customer specified benchtop computing design and processes
• Knowledge of Linux and some development skills
• Value realization with core tools (Armis, Tanium, Eracent, etc.)
• Develop Software Asset Management process for lab applications.
• Develop Documentation for Lab Computing resource onboarding and internal processes
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across all PerkinElmer Enterprise practices as required
• Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. 

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
• A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
• Excellent analytical and problem-solving skills
• Detail oriented and able to follow written documentation for task execution
• Ability to multitask and support various groups of users

Basic Qualifications:

• Bachelor’s Degree with 5 plus years’ experience in lab IT or regulated IT environment and Python scri