Sr Global Service Professional (25% Travel - Domestic and International)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an opportunity for a Senior Global Service Professional within our Core division, based in Irving, TX.

The Senior Global Service Professional is a pivotal member of the Global Service and Support team, responsible for delivering advanced technical expertise across automation and informatics systems, including the ACCELERATOR a3600 and GLP Automation System. This role supports field engineers, drives resolution of complex service issues, and contributes to the development of global service strategies and documentation. The position requires strong cross-functional collaboration with R&D, manufacturing partners, and internal stakeholders.

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What You’ll Work On 

• Serve as a Subject Matter Expert (SME) for automation, electro-mechanical hardware, and informatics systems.
• Provide remote and on-site technical support for field service teams and resolve escalated technical issues.
• Collaborate with R&D and OEM partners to develop sustainable solutions and improve product supportability.
• Design and deliver technical training programs for global service personnel.
• Author, review, and maintain technical documentation, including service manuals and SOPs.
• Lead and contribute to multiple concurrent service and support projects.
• Represent the Global Service team in product support, improvement, and service strategy meetings.
• Conduct retrofit and performance analyses to drive corrective actions.
• Analyze system performance data to identify trends, risks, and opportunities for improvement.
• Support design-for-serviceability during new product development and launch.
• Develop and implement installation and preventive maintenance procedures.
• Provide regular performance updates and insights to senior leadership.

Required Qualifications: 

• Bachelor’s degree in Science, Engineering, Allied Health, or a related technical field
• Minimum of 4 years of experience in clinical laboratories, biomedical engineering, or diagnostic medical equipment servicing
• Proficiency in software and networking, including:
  • Linux OS and command-line tools
  • Various software platforms and application architectures
  • Networking protocols (TCP/IP, DHCP, DNS)
  • System integration and troubleshooting
• Strong problem-solving, communication, and documentation skills
• Demonstrated ability to manage multiple projects in a dynamic environment
• Willingness and ability to tr