Senior Program/Project Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday Success Plans are subscription-based plans designed to help our customers unlock the full power of Workday by closing the acceleration gap with comprehensive expertise, support, and education at every step of their journey with Workday; and embrace the opportunities that emerge during times of change.
No matter where our customers are in their journey, Workday Success Plans can help them achieve greater independence in growing with Workday. By enabling their team members to build and expand their Workday expertise like never before, we help them elevate skill sets, inspire their teams and empower their organization for self-reliance and success.

About the Role

We are looking for a Workday Success Plans Senior Technical Program/Project Manager who will reside in the Workday Success Plans (WSP) organization and lead global, cross-functional project teams to deliver solutions, communications, and events that enable delivery of services to customers.

The Senior Technical Program/Project Manager develops positive relationships and works closely with cross-functional teams, including CX Field Systems and Business Technology teams.  This person is responsible for the overall technology program/project coordination, initiation, planning, execution, management, and closing. This person is responsible for systems-focused projects of moderate to high complexity with leadership impact, influence and visibility. 

The ability to apply organizational change management concepts and techniques including training, communications, and assessment surveys is an important part of this role.

This person will develop a deep understanding of the internal business processes & data flows that drive the organization.  This person has a high attention to detail and is thorough/meticulous when developing and maintaining solutions, content, deliverables, and artifacts.

Key Areas of Responsibility

• Effectively develop and communicate project intent and empower teams to achieve project objectives

• Cultivate relationships with internal stakeholders while proactively communicating and partnering with them to effectively deliver solutions

• Coordinate with other Workday stakeholders where there is a shared interest in technology platforms

• Drive requirements definition and development of testing strategy and plans

• Use project management methods and tools to ensure project results meet/exceed expectations

• Lead multiple systems-focused concurrent projects with varying degrees of complexity and risk

• Provide vendor management; tracking contract status, leading evaluation of alternative vendors  

• Provide process leadership; develop detailed knowledge and understanding of key business processes and their cross-functional impacts

• Create and maintain artifacts/content/tools used on projects across all delivery stages

• Monitor and report on project status and health, manage issues and risks

• Plan, develop, and deliver role-based, team member communication and training associated with project solutions

• Use process definition methods and tools to deliver business process improvements

About You

Our ideal candidate is someone with expertise in program/project management focused on systems/technology, business analysis, and change management. You should have a deep appreciation for customers and a passion to deliver to them high quality solutions and content.

Basic Qualifications

• 10+ years business experience in an enterprise level organization required

• 7+ years of project management experience required (with focus on systems/technology proj