Assistant Manager - Brooklyn

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

 

The Customer Experience Manager serves as a key driver within the retail store to support supply (consigned product) generation, sales, & client services throughout our Retail stores at The RealReal.  As a Customer Experience Manager, you are goal-oriented, customer obsessed, driven to achieve and exceed sales goals and possess a strong desire to grow your career in retail management.  You're customer obsessed, highly adaptable to change in a “startup” environment, and passionate about sustainable luxury fashion. If you are a motivated retail professional who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!

What You Get To Do Every Day

• Drive sales through customer engagement, suggestive selling, and sharing product knowledge
• Provide a high level of service while navigating multiple customer journeys simultaneously
• Educate customers on The RealReal mission and business structure
• Build brand loyalty by delivering a best in class customer experience
• Outreach daily to existing customers to drive traffic to retail store
• Lead the store team when Store Manager is not on site
• Flex between all roles in the store as needed
• Work with our consignors on drop offs
• Support with consignor relations issues
• Keyholder
• Opening/Closing responsibilities

What You Bring To The Role

• 2+ years retail experience in a customer or business-facing position
• Ability to commit to a flexible schedule at 40 hours per week including evenings, weekends, and holidays as needed
• Dedication to delivering an elevated experience to both customers and employees
• Confidence and ability to strategically manage a sales floor ( i.e. scheduling, zoning, coaching etc.)
•  Strong ability to problem solve in high stress situations in order to meet the needs 

 of customers and support overall team and department goals

• Demonstrated ability to establish trust and balance candor and discretion when dealing with sensitive information/situations 
• Ability to artfully communicate a plan of action when it comes to resolving escalated customer issues 
• Comfortability with performing routine employee touch-bases and performance reviews to support training & development 
• Ability to lead by example to support internal/external customers through education and empowerment
• A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
• Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance   
• Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired business outcome 
• Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
• Ability to excel in a dynamic, fast paced environment 

Preferred Requirements

• Previous luxury/consignment retail experience
• Ability to relocate for desired growth opportunities within the retail fleet
• Proficiency with Google Suite and Salesforce
• Experience using Mac iOS operating system

Compensation|Benefits|Perks

• Salary base pay PLUS Bonus
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• Unlimited Discretionary Time Off (DTO) & 10 Paid Holidays

The expected salary range for this role is $51,714.00 - $73,693.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8916 #LI-KR50 #LI-Onsite

 

 

The RealReal is the world’s largest online marketplace for authenti