Global Payroll Support Specialist

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• An opportunity to advance your career in payroll and customer service, within a fast-paced, innovative company.
• Contribute to a company making a global impact on the future of work.
• Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
• Opportunities for continuous learning and career development, with access to training programs and mentorship.
• Competitive compensation and benefits.

What You Bring

• Payroll Expertise:
  • Proven experience in managing multi-country Global Payroll, with a strong understanding of payroll tax principles, social security contributions, and wage laws across multiple countries.
  • Familiarity with payroll systems (e.g., ADP, SAP SuccessFactors, Workday, or similar)
  • Demonstrated ability to read, and interpret Collective Bargaining Agreements (CBAs)
• Client-Centric Approach:
  • Proven experience in client-facing roles supporting high-touch Enterprise accounts, with a track record of handling escalations and inquiries with exceptional customer service.
• Problem-Solving Skills:
  • Ability to analyze payslips, detect discrepancies, reconcile payroll data, and research complex issues using various research tools.
• Adaptability:
  • Thrive in a dynamic, fast-paced environment and adjust swiftly to changing priorities across different jurisdictions.
• Communication:
  • Strong verbal and written skills in English; additional European languages are a plus. Proficient in using support tools (E.g. Zendesk) and Google Sheets.
• Team Player:
  • A collaborative mindset with experience working alongside cross-functional teams and external vendors to ensure smooth, compliant payroll operations.
• Analytical Mindset:
  • Excellent research, organizational, and process documentation skills with an ability to optimize workflows and implement process improvements.

Key Responsibilities

• Support & Client Consultation:
  • Act as the first line of support for complex multi-country global payroll inquiries
  • Offer expert advice on navigating differences in payroll practices and tax considerations across various countries.
• Escalation & Collaboration:
  • Work with internal teams to resolve complex payroll issues, ensuring clear communication of status and resolutions to clients.
• Client Communication & Proactive Outreach:
  • Collaborate closely with CSMs to deliver proactive updates and best-practice guidance, ensuring a unified, high-quality client experience.
  • Proactively update your assigned client group and contribute to creating or enhancing training resources that reduce escalations and improve team knowledge.

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: [Payroll] - [Payroll Client Services]
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all