Director, Business Insights & Performance

Department: Operations

Employment Type: Full Time

Location: United States

Compensation: $108,977 - $219,844 / year

Description

The Director of Business Insights & Performance serves as the critical link between Sensiba’s modern data ecosystem and executive decision-making. As a player-coach, the Director will both shape and strengthen the firm’s analytics infrastructure while coaching Partners and senior leaders to use high-fidelity insights to drive performance, accountability, and strategic action.
The Director will own the Business Insights function, leading a lean analytics team and partnering closely with Technology, Finance, and Department Leaders to ensure data is translated into clear narratives and measurable outcomes. This role plays a central part in redefining how the firm measures productivity and growth—transitioning from traditional hours-based metrics to value-driven performance reporting aligned with Sensiba’s long-term strategy.

Success in this role requires a rare combination of executive presence, business acumen, and hands-on technical capability. The ideal candidate is equally comfortable building robust data models as they are facilitating performance conversations in Quarterly Business Reviews. They are energized by transformation, skilled at influencing senior stakeholders, and committed to building scalable systems that elevate decision-making across the firm.

Key Responsibilities

Performance Coaching & Facilitation

• Support Partners-in-Charge in the preparation and execution of Monthly and Quarterly Business Reviews (MBRs/QBRs). You will coach leaders on how to interpret their data, spot the underlying narrative, and ask the right questions—ensuring that every insight leads to a tangible action plan.

Strategic Metrics Transition

• Serve as a key contributor in the firm-wide shift in the way we view productivity and growth metrics. You will help drive the transition from hours-driven realization to outcome-led reporting, ensuring our metrics align with our long-term strategic goals.

Collaborative Data Engineering

• Work as an integral part of the technical team to maintain and evolve our data ecosystem. This includes:
• Contributing to the configuration and optimization of Fivetran for data ingestion.
• Developing and refining transformation models using dbt Core.
• Collaborating on the architecture that includes Databricks and Neon to ensure a performant and scalable data environment.

Insight Delivery & Visualization

• Develop sophisticated exploratory tools and intuitive, high-impact dashboards in Hex that encourage regular, timely review and deep-dive analysis by business leaders.

Strategic Accountability

• Act as a "Critical Friend" to the business, ensuring that we are measuring what matters and that leadership is equipped to act when performance deviates from expectations.

Lean Team Leadership

• Provide mentorship and direction to a lean team of analysts, ensuring high standards of technical accuracy and business relevance.

Skills, Knowledge and Expertise

• Bachelor’s degree in Business, Accounting, Finance, Analytics, or a related field required; MBA or advanced degree strongly preferred.
• 8+ years of progressive experience in Business Intelligence, FP&A, Strategic Analytics, or Performance Leadership roles, ideally within professional services, SaaS, or other high-growth environments.
• Demonstrated experience leading or building an analytics, business insights, or performance reporting function, including ownership of KPI frameworks and executive reporting rhythms.
• Proven experience partnering directly with senior leaders or revenue owners to drive data-informed decision-making and performance accountability.
• Strong understanding of financial and operational performance metrics, including margin dynamics, productivity models, and growth levers within complex service-based organizations.
• Experience mentoring and developing analysts while maintaining high standards of technical accuracy and business relevance.
• Advanced SQL proficiency with the ability to independently model complex datasets, validate outputs, and troubleshoot data integrity issues.
• Hands-on experience developing scalable transformation models using dbt in production environments.
• Experience working within modern cloud data architectures (e.g., Databricks or similar data warehouse technologies).
• Experience implementing and optimizing data ingestion tools such as Fivetran or equivalent ETL solutions.
• Strong experience with BI and visualization tools; familiarity with Hex or comp