General Manager, Elder Banking

We are seeking an exceptional General Manager to lead our banking business focused on elder customers. This role is responsible for leading a new inflection point in growth for our family banking offering and driving business performance. 

In this role, the highly strategic and analytical leader will be laser-focused on elder – and caregiver (e.g., adult child) – banking needs and drive execution of tactics that will deliver growth and evolve our end-to-end experiences for both elders and caregivers. This leader will be responsible for the Elder Banking business strategy and P&L, working in a highly collaborative environment with a broad set of stakeholders to: 

• Deeply understand customer needs and habits ,and identify opportunities to help make elders’ and caregivers’ lives easier.
• Develop and achieve a multi-year financial plan and make key decisions around the profit and loss of the business.
• Follow a disciplined process for making investment decisions that takes into consideration both financial and risk criteria.
• Lead customer-first and influence across functions, including Product Development, Marketing, Field/National Sales, Ops/Customer Support, Risk, Compliance.
• Scope and evaluate product innovation.
• Evolve the field sales and servicing strategy to ensure bankers are well equipped to serve elders and their caregivers.
• Partner with the Consumer Bank Scam and Chase Trust & Security teams to protect elders from fraud and abuse.

Job responsibilities

• Creating and implementing the business strategy to drive sustained growth and profitability.
• Aligning strategic business priorities, the elder/caregiver banking experience to accelerate opportunities and drive customer satisfaction.
• Designing and delivering the product offering and end-to-end experience (in partnership with the Agile Product Organization & Design) and broader family value proposition across Chase (in partnership with other Chase LOBs), with new products, features and benefits to sustain competitive differentiation. 
• Developing field execution, seasonal sales campaigns & communications plans to empower branch-based bankers (in partnership with National Sales)
• Developing marketing plans, influencing acquisitions & engagement investment and reviewing campaigns/tactics (in partnership with Marketing)
• Motivating, managing, leading and developing an exceptional team of direct reports

Required qualifications, capabilities, and skills

• 8+ years of business / product ownership, strategy or consulting experience. 
• Strong business acumen and an analytical mind who can operationalize the strategy effectively
• End-to-end problem solver (defining problems, structuring and building quantitative / qualitative analysis, etc.) who can operationalize the business strategy effectively
• Outstanding communication, storytelling, and presentation skills
• Track record of leading cross-functional employees to deliver exceptional levels of success
• Team leader passionate about motivating and developing talent 
• Strong collaboration skills in a highly matrixed organization environment
• Ability to influence and negotiate effectively at all levels
• Proven ability promoting a strong control environment by adhering to risk/control expectations, procedures and processes
• Bachelor’s degree

Preferred qualifications, capabilities, and skills 

• Recognized thought leader within a related field 
• Experience in financial services with a focus on digital and/or retail banking; educational or childhood development product experience
• Advanced degree preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching