Operations Manager I, Chief of Human Resources

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range: $104,065.00 - $171,497.00 Annually

Hiring Salary Range: $104,065.00 - $171,497.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits  

Job Summary

The Chief of Human Capital serves as the senior leader of the Human Capital Division within the Office of People & Culture and provides strategic and operational leadership for all human resources functions supporting the Department of Public Works. The position oversees Talent Acquisition, Classification & Compensation, Employee & Labor Relations, Payroll, HR Administration, Benefits coordination, HR Compliance, HRIS governance, workforce planning, organizational effectiveness, and policy implementation.

Positions in the Operations Director series are differentiated based on the following factors: analytics, budget, communications, environmental factors, functional responsibilities, minimum qualifications, policy, relationship building, supervision given, and supervision received.

Essential Responsibilities

• Lead all Human Capital operations and HR service delivery.

• Provide executive HR strategy and workforce planning.

• Oversee Talent Acquisition, Classification & Compensation, Employee & Labor Relations, Payroll, Administration, and HR Compliance.

• Direct investigations, disciplinary actions, grievances, leave administration, and policy interpretation.

• Develop workforce metrics, dashboards, and executive reports.

• Partner with executive leadership on succession planning, engagement, leadership development, and organizational change.

• Represent DPW with DHR, Law, labor organizations, and oversight agencies.

• Manage divisional budget, staffing, operational priorities, and continuous improvement.

• Direct Oversight

• Talent Acquisition & Classification

• Employee & Labor Relations

• Payroll

• HR Administration

• Benefits & Leave Coordination

• HRIS & Records Compliance

Knowledge required/Minimum Qualifications

• Comprehensive knowledge of human resources management principles and practices, including talent acquisition, classification and compensation, employee and labor relations, payroll, benefits, leave administration, compliance, HRIS, and records management.

• Knowledge of public-sector administration, organizational structure, staffing models, administrative controls, labor agreements, employment laws, and policy implementation.

• Ability to provide strategic counsel to executive leadership and translate organizational priorities into effective workforce strategies and operational plans.

• Ability to lead multiple HR functions, manage competing priorities, and direct the work of supervisors and professional staff.

• Ability to analyze workforce data, develop metrics and dashboards, and present clear, concise recommendations to senior leadership.

• Ability to exercise sound judgment and discretion in sensitive, confidential, and high-risk employee matters.

• Ability to build productive relationships with employees, managers, executives, labor representatives, legal counsel, City agencies, and external stakeholders.

• Strong written, verbal, negotiation, presentation, and conflict-resolution skills.
 

Minimum Qualifications: Have a master’s degree in business administration, Public Administration, Management, Law, or related field from an accredited college or university, plus six (6) years of senior management, policy-driven operational responsibilities including three (3) yea