Associate, Client Contracting

About this role

About BlackRock

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2023, the firm managed approximately $9.4 trillion in assets on behalf of investors worldwide!

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

Client Experience Delivery- client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth- differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations- core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation- accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.

Team Overview

The Contracting team sits within CX Delivery and is responsible for running a simple, transparent and risk-controlled onboarding process, bringing new client and business opportunities onto the BlackRock platform. The team includes contract officers and implementation managers. Contract Officers are contract managers who work across the firm to ensure contracts move quickly & smoothly from creation to negotiation to execution. Implementation Managers are first and foremost project managers who oversee onboarding activities from start to finish.

Role Responsibility

• Drive the contracting process from initial drafting through negotiation and execution for your portfolio of business and meet client expectations
• Own a client channel, supervise the book of work for that channel including complexity assessment and case assignment, and find opportunities for process and client experience improvements
• Facilitate and coordinate with internal partners across functions involved in the contracting process, ensuring their comments flow through to the contract and requisite approvals are acquired
• Manage client expectations throughout the negotiation process
• Ensure that the appropriate contracting process is followed to mitigate risk to BlackRock
• Identify potential issues that are disseminated to potentially impacted internal stakeholders for review, discussion, negotiation and resolution
• Capture and record relevant non-standard contractual clauses on an ongoing basis and maintain the contractual documentation database
• Ensure that all completed contractual documentation is properly filed and circulated to relevant groups
• Find opportunities for process and client experience improvements
• Support the sales team with contractual documentation queries

Proficiencies

• Proven track record of drafting and negotiate sophisticated legal contracts
• Ability to perform and deliver high quality legal contracts in a fast-paced environment
• [XX] years of experience in [XXX] field
• Proven skills in successfully managing competing internal and external demands within timeframes
• Knowledge of the asset management industry (fund types, client base and strategies, operational set up and products) and applicable law and regulations
• Comfort in working with multiple systems to supervise and handle the contract negotiation lifecycle
• Ability to independently handle tasks and workload with some guidance and oversight
• Ability to think out of the box, to navigate sophisticated internal processes and functions, and be able to offer practical solutions that will be mutually helpful to both the client and Blackrock
• Demonstrated ability to balance client needs with BlackRock policies and operational procedures; possess regulatory and technical awareness in order to understand associated risks and provide innovative, risk-free and compliance friendly solutions
• Ability to be a great teammate is crucial
• Strongly proficient in standard software (e.g. Microsoft Office) and interested in new technologies

BlackRock

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits