Xfinity Center- Usher / Ticket Taker

Job Summary:

WHO ARE WE? 

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. 

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. 

WHO ARE YOU? 

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!   

THE JOB 

As an usher, you help to maintain safety procedures, and engage with guests to assist with their needs before, during and after the show to ensure they have a great experience throughout the venue. This includes helping to maintain the cleanliness of the venue.  Ushers are expected to carry out any job function management deems as appropriate and within the scope of caring and maintaining for the pavilion, customer service, audience experience, pre-show prep, post-show light cleaning, guest and staff safety/emergency response.  

WHAT THIS ROLE WILL DO 

• Greet guests, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event. 

• Assist with keeping the venue safe, clean and presentable to the guest. 

• Resolve guest complaints or problems. 

• Examine tickets or passes to verify authenticity. 

• Provide assistance to with guests with special needs, such as helping with seat accommodations. 

• Guide guests to exits or provide other instructions or assistance in case of emergency. 

• Ensure guests are safely enjoying the show and adhering to the venue code of conduct 

• Actively participate in the post show sort in the seating area, collecting recyclables and sorting properly  

• Assist guests by giving directions places inside or outside the venue. 

• Ticket scanning functions at entrance to venue 

WHAT THIS PERSON WILL BRING 

• Must be at least 18 years of age 

• Prior customer service experience a plus 

• Strong strategic thinking and creative problem-solving skills