Senior Deals Desk Specialist, Renewals

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role

As a Senior Deals Desk, Renewals Specialist, you will support the Renewal Sales team by proactively quoting and reviewing customer renewal business with accuracy and completeness.  This role calls for working collaboratively with Sales touching on various pricing techniques and strategies to ensure competitive and profitable company pricing targets.  Your critical thinking and self-motivation will help you succeed in this role.

Your day-to-day

• Be a primary contact to the Renewal Sales team for all topics relating to renewal quotes and pricing requirements.
• Format and calculate all renewal quotes in Excel, and input and approve quotes within the CPQ tool.
• Responsible for in-depth review and understanding of customer accounts, leveraging data within SFDC and contracts drive.
• Successfully communicate with the Renewal Sales team on non-standard and/or complex renewal quotes to ensure completeness of account information.
• Apply knowledge of pricing dynamics, customer trends, and target margins when evaluating price points.
• Work cross-functionally with all departments that may have a direct impact on renewal quotes to ensure renewal, audit, and company guidelines and expectations are followed.
• Evaluate and escalate renewal quote requests outside of standard price thresholds.
• Manage and track renewal quotes to ensure the team’s standard SLAs are met.
• Understand Proofpoint’s products and internal processes to best support the Renewals Sales team.
• Partaking in ad hoc projects, as instructed.

What you bring to the team

• Experience working in a Deal Desk, Renewals, Sales Operations, or Revenue team preferred
• Bachelor’s Degree or equivalent years of experience required
• Excellent verbal and written communication skills
• Experience with SFDC and Microsoft Office – able to create basic formulas in Excel
• Understand SaaS and/or subscription-based contracts preferred
• Analytical and enjoys working with numbers
• Ability to organise and prioritise, with focus on attention to detail

Why Proofpoint

Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. 

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!