About the Role:

Grade Level (for internal use):

About the Role:

The Team:

The North America Client Coverage team is responsible for the sales/licensing of intellectual property of S&P Dow Jones Indices. Additional responsibilities include establishing and building strong relationships with clients, prospecting for new index customers and managing/expanding the commercial footprint of S&P Dow Jones Indices within their prescribed territory. S&P DJI maintains relationships with investment banks, asset managers, ETF issuers, market data consumers and redistributors, insurance companies, proprietary trading firms, exchanges and other key market participants who rely upon our world-renowned indices, research, and commentary.

Our North America Inside Sales team have the unique responsibility to spearhead and communicate any updates to sales policy/workflows and manage the Sales Pipelines for the entire North America Client Coverage team and help in facilitating sales deals by working on sales leads, client enquiries, Salesforce processing and strategic projects. The team works in full partnership with regional sales representatives, sales specialists, key account managers and channel managers to help shape our client experience.

Responsibilities and Impact:

In this role, you will be paired with specific members of our Client Coverage Team within the region to provide sales support for all stages of the sales cycle. You will assist our clients by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial Data Services, Finance and Client Services teams.
 

Advantages for You: 

This role will be allowing you to build a holistic view of the S&P DJI business, supporting our Client Coverage and Channel Management teams whilst driving performance for the regional Inside Sales team.

Key Responsibilities: 

• Partner with our Sales team to respond to and process inquiries via Salesforce for queries on (but not limited to)
  • New licensing and entitlements
  • Client billing & reporting
  • Client renewals/usage statistics
  • Client prospectus language
  • Existing client maintenance & day-to-day user care
• Process Sales deals - Sales Orders, Opportunities and Entitlements (Data, IP and Custom), Agreement Drafting & Negotiation with internal and external legal teams
• Effectively collaborate with internal teams such as Finance, Product Management, Data Product management, Client Services, Legal
• Work on both sales and strategic based projects that assist with general workflow efficiencies
• Drive customer satisfaction and adoption within existing accounts
• Hold weekly meetings with Sales Representatives to provide them with relevant statistics, KPIs and updates on key regional/global initiatives

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $48,508 to $93,700. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Fluency in English
• Excellent communication skills and a Bachelor’s degree in a related field
• 1+ Years in Industry: Financial Services preferred
• 1+ Years in a Specialty/Discipline: Client Services, Sales Support, or similar role
• Excellent level of proficiency in MS Office, Excel, PowerPoint, and Salesforce
• Ability to solve complex problems in a timely and accurate manner for internal and external stakeholders
• Ability to maintain a balanced focus between daily duties and larger scale projects
• Strong analytical abilities to discover discrepancies, potential improvements in workflows and systems, and new revenue-generating opportunities
• Knowledge of Tableau, Salesforce, Microsoft PowerBI or other data visualization tools advantageous
• Knowledge of Fixed Income products and Indexing advantageous

About S&P Global Dow Jones Indices