Senior Claims Consultant, National Accounts

WHO WE ARE

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
 

WHAT WE’RE LOOKING FOR

The Senior Claims Consultant, National Accounts serves as an advisor and primary claims resource for large, complex accounts through a range of internal and external resources. The individual in this role will lead claims strategy, provide analytics and insights, and partner with clients, carriers and internal resources to manage a smooth and effective claims process.

A GLIMPSE INTO YOUR DAY

• Serves as a primary point of contact for incoming claims-related inquiries across large and complex commercial lines of business, delivering timely, accurate and professional support.
• Reports new claims to carriers in accordance with policy requirements and internal protocols, ensuring prompt and accurate claim setup.
• Coordinates, prepares, and actively participates in claim review meetings with insureds and carriers, providing insights, status updates, and strategic guidance.
• Works closely with Producers and Account Managers to deliver comprehensive claim updates, analytics, and supporting documentation to clients.
• Acts as a client advocate throughout the claims lifecycle to help ensure fair, efficient, and policy-compliant claim resolution.
• Drives communication between clients, carriers, adjusters, and other stakeholders to drive effective claim handling and timely outcomes.
• Analyzes claim activity, reserves, and documentation to identify trends, coverage considerations, potential issues, and follow-up actions.
• Partners with clients in identifying risk control and loss mitigation opportunities through coordination with internal resources and external vendors.
• Maintains accurate, organized, and up-to-date claim files within agency management systems and other applicable platforms.
• Leverages available technology, including data analytics and AI-enabled tools, to enhance service delivery, reporting accuracy, and operational efficiency.
• Provides input on departmental workflows, processes, and service enhancements to improve client experience and operational effectiveness.
• Performs other projects, duties, and tasks, as assigned.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• High school diploma or equivalent.
• A Property and Casualty License from state of domicile is required and must be maintained.
• Minimum 8 years of experience in property and casualty claims processing, with exposure to large or complex commercial accounts preferred.
• Strong knowledge of commercial claims administration processes, coverage concepts and terminology.
• Excellent verbal and written communication skills with a client‑focused approach.
• Proven ability to build and maintain strong relationships with clients, carriers and internal teams.
• Demonstrated ability to manage multiple priorities and work effectively in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Word and Excel; ability to learn new systems and software applications.  
• Commitment to confidentiality and professional standards.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.  
• Career advancement and development opportunities.

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Note: The above is not all encompassing of the full position description. 

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.