Manager, Technical Product Management, Enterprise Products and Platforms

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Digital Employee Engagement Product, where our vision is to “A Always be a... people led, product centric, forward-thinking & trusted technology partner”.

The Manager, Technical Product Management owns end-to-end technology product delivery, leads and inspires the working team. To be successful, in the true sense of Agile and Product management the TPM should be empowered to influence and challenge stakeholders as vital to mitigate biases and ensure the most appropriate, efficient, and optimal solution is delivered to solve the business and end users' challenges.

Responsibilities include developing technology product roadmaps and prioritizing backlogs, deeply understanding the business goals challenges including end user needs. They apply deep product domain knowledge, partners closely with the business, senior technical product management team, technical and delivery teams as needed to ensure value delivery.

This position reports to the Sr. Technology Product Manager.

Responsibilities & Accountabilities:

• Product Strategy and Roadmap definition
  • Manages or supports a technology product, and/or suite of products with business impact.
  • Works with business partners to define the product vision, strategy, and roadmap in alignment with business goals, market trends, and customer feedback.
  • Partners with business leaders, delivery teams, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.
• Requirement Gathering and Prioritization
  • Work closely with business stakeholders to influence, gather requirements and prioritize feature development.
  • Translate customer needs and market demands into clear, actionable technical product requirements.
• Cross-Functional Collaboration
  • Collaborates with technical product managers to impact organization or innovate a key domain.
  • Facilitate communication and collaboration among cross-functional teams, including product management, engineering, design, quality assurance, and operations.
  • Ensure alignment on product priorities, timelines, and results across teams.
• Feature Development and Release Management
  • Lead the end-to-end product development process, from concept to launch. Work with engineering teams to define product specifications, lead all aspects of development sprints, conduct product reviews, and ensure timely delivery of high-quality releases.
  • Brings up risks and/or issues that might be impacting the team. Proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
• User Experience (UX) Design
  • Collaborate with UX/UI designers (as needed) to create intuitive and user-friendly product interfaces. Ensure that the product design meets usability standards and aligns with the overall product vision and brand identity
• Market and Competitive Intelligence
  • Stay informed about market trends, competitor offerings, and standard methodologies used in the industry. Conduct market rese