Director, Global O2C Partnerships

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Role Purpose:

The Director GCFO Partnerships reports to the Senior Director, Global Partnerships, and will lead the NBCU and BPO teams in the strategic and tactical planning and execution of collections and customer service excellence with the goal to achieve accelerated cash flow and mitigate risk on revenue of over $10 billion a year, including Ad Sales, Universal Product and Experiences, and various trade and sundry accounts receivables.

The Director is responsible for developing strong partnerships and reporting cadence with interdependent internal stakeholders, BPO, and external customer leadership to inform, influence, and support impactful change in the order-to-cash process. The Director will be the Sales Partnership “go to” person on complex or sensitive customer-specific credit and collections matters. This role will collaborate with GCFO risk and reporting leads in interpreting analytics to identify emerging economic and industry trends, customer profiles, risk, and behaviors critical to development impactful collections strategy. The Director will also participate as an advisor to new business initiatives with respect to order-to-cash practices and controls.

The Director will support the Senior Director, Global Partnerships and collaborate with the Global Process Owner in the development and execution of transformation plans to optimize NBCU and BPO credit and collections talent and technical resources in efficiently and effectively achieving corporate’s multi-year target operating model. This position is responsible for managing three direct reports, that is one director, two senior managers, and their teams of 4 managers, along with oversight of outsourcing collection teams in two countries.

Responsibilities:

• Lead the NBCU Global Customer Finance Operations’ global Partnership teams for Ad Sales, Universal Products and Experiences, and other trade and sundry AR in achieving optimal accounts receivable collections performance to drive predictable, accelerated, free cash flow, mitigate risk, and provide customer service excellence, both internal and external, on over $10 billion a year of sales across multiple and diverse NBCUniversal global platforms.
• Manage and drive performance of global credit & collections teams that include: 1 Director, 2 Senior Managers, and their respective NBCU staff of 4 managers, located in New York and Los Angeles as well as of BPO, a team in two countries.
• Develop effective and efficient collections strategies by customer segmentation, business, and customer level, in collaboration with Senior Director, Director Reporting & Business Insights, and Director Risk Management, utilizing data analytics on enterprise-wide customer profiles, credit scores, historical payment behavior, macro-economics, and predictive modeling.
• Leverage centralized organizational hybrid shared services model to optimize talent, technical, and intelligent automation resources on collections (inherent high level of complexity).
• Perform complex credit and exposure analysis and critical thinking to determine credit terms that facilitate sales while mitigating risk to NBCUniversal. Collaborate with VP, Senior Director, and Director, Risk Management, in providing advisory guidance to senior leadership on recommended proactive credit measures, necessary to avoid bad debt, often requiring sensitivity to customer/agency relationships, co