HR Services Senior Associate– Contractors conversion support

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

HR Services Senior Associate– Contractors conversion support

A highly skilled specialist that contributes to the conversions of external contractors to Equinix employees, by negotiating job offers and managing the overall experience of candidates. It requires collaboration with various stakeholders, adaptability to handle different levels of complexity, and a focus on creating a positive candidate experience. Seeking guidance when needed demonstrates a commitment to fair and informed negotiation practices.

Responsibilities

• Life Cycle and System Updates

• Leverages process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs

• May negotiate offer by partnering with hiring manager, senior management, and other groups as necessary

• May require guidance and support, depending on complexity of negotiation

• Manages candidate experience and acts as a candidate advocate

• Identifies trends and initiates  process improvements with Manager

• Understands trade offs and when to escalate

• Understands end to end processes deeply and can easily assist in all steps of a multiple step process. Supports full regions APAC/EMEAand global processes

• Manages HR Systems Data and files, ensuring accuracy, completion, and that all are up to date

• Handles sensitive and/or complex queries

• Provides standard and non standard non complex reporting to HR stakeholders and line managers

COE Process Expertise

• Basic understanding of programs and COE processes

• Able to answer COE type queries and guide line managers if appropriate

• Able to handle complex COE processes

Operational Excellence

• Assist with knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR library

• Understands and excutes on SLA and KPI's

• Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines

• Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirements

• Ensures data accuracy and integrity with all transactions, communications and stakeholder support 

Qualifications

• High school diploma/GED required