Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Digital Experience Cloud Customer Engineering Strategy, Intelligence, and Operations team is looking for an Associate Program Manager to lead Voice of the Customer and Support Experience projects. You will work with internal cross-functional partners and Customer Engineering Delivery, who provides support services to our customers, to build upon our strategy.

You will evaluate the proposed solution, assess risks, confirm requirements, develop scopes, and work on resource requirements to build the delivery plan. You will coordinate and lead all aspects of delivery from project initiation through planning, implementation, and testing to closing.

What You’ll Do

• Lead distributed teams in prioritized project activities to identify, collect and analyze requirements, define key business drivers, and deliver an effective and innovative solution.
• Strong sense of accountability and management of projects from end-to-end: Effort estimation, scope management, planning, monitoring, and reporting of project execution (risks management, timeline, etc).
• Write communications that is sophisticated, clear, concise, and persuasive that excites and encourages your audience
• Build learning program/project briefs in partnership with business partners ensure learning outcomes reflects the needs and requirements of our delivery team.
• Report on important metric effects across business segments
• Active participation in improving and refining our best practice methodologies within the group.

What You Need to Succeed

• Currently enrolled full time and pursuing a Bachelors degree in Communication, Business, or similar field required and graduating between December 2024 and June 2025
• Ability to participate in a full time internship between May-September 2023
• 0-2 Number of years of experience in in a Project or Program Management type role
• Exposure to conducting analysis to provide recommendations to business partners
• Ability to communicate complicated analysis in a simple way to influence individuals
• Great interpersonal communication, collaboration, and presentation skills
• Skilled in collecting, prioritizing, and responding to input from multiple sources (Support Delivery, Product Management, Customer Success Operations, Retention Marketing, Customer Engineering Operations, etc.)
• Demonstrates an understanding of the Customer Engineering Delivery Service Role
• Outstanding problem-solver and skills in risk management
• Background in Voice of the Customer or Deflection Strategy is an advantage, but not required
• A professional project management qualification, e.g. PMI is an advantage, but not a requirement.
• Ability to work with virtual internal teams across geographies and time zones

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $50,100 -- $101,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative act