Senior Provider Relations Liaison

Minimum Education
Bachelor's Degree Preferably in healthcare administration, business, communications, or a related field. (Required) Or Relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio i.e. one year of relevant work experience equals one year of required education (Required)

Minimum Work Experience
5 years 5 years in provider relations/physician outreach/healthcare business development; strong CRM/Salesforce experience required. (Required)
6 years 6+ years in provider relations/physician outreach/healthcare business development; strong CRM/Salesforce experience required. (Preferred)

Required Skills/Knowledge
Demonstrated ability to drive growth through targeted relationship management.
Strong knowledge of healthcare systems and pediatric referral patterns.
Understanding of EMR/operational systems, EPIC preferred
Superior written/verbal communication.
Process improvement; stakeholder management

Functional Accountabilities
Research and Strategy
 

• Lead territory/service line plans using referral trends, NPI insights, and diagnosis/procedure code analysis; recommend growth strategies to leadership.

• Provide strategic counsel across committees focused on referring provider communications and access.

Provider Outreach & Relationship Management
 

• Prioritize top referring and high‑potential practices; tailor value propositions; secure commitments to improved referral workflows.

• Coach liaisons on outreach planning and relationship tactics.

Access & Problem Solving
 

• Serve as a bridge to contact center, medical records, informatics, and operations; map the referral process and close gaps.

• Design satisfaction measures and trend reporting; champion process changes to improve provider experience.

CRM & Reporting
 

• Act as Salesforce superuser; partner with CRM admin on data hygiene, integrations (e.g., EMR), workflows, and enhancements.

• Own dashboards and analytics; deliver actionable insights to leaders; ensure negative impacts are mitigated.

Program & Project Leadership
 

• Lead special initiatives (intake/triage center, new market/service line expansion, physician onboarding programs).

• Manage project plans, KPIs, and stakeholder communication; document improvements and scale best practices.

Stakeholder Engagement & Collaboration
 

• Partner with service line chiefs and marketing to align messaging and campaigns; represent provider voice in operational forums.

• Facilitate working groups across departments to resolve systemic barriers.

People Leadership & Development
 

• Mentor coordinators and liaisons; standardize outreach cadences; support onboarding and skills development.

• May oversee interns or project teams; contribute to performance feedback.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification 

• Anticipate and responds to customer needs;