Customer Service Representative, Revenue Cycle

Company Description

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

Job Description

The RCM Customer Service Manager will manage clients by providing leadership and operational support to achieve customer’s service performance measures and deliverables for assigned clients. The successful candidate will anticipate customer needs and identify short term or long-term solutions in collaboration with the RCM Revenue Integrity Specialist. Customer Service Manager may also be assigned to high profile clients providing communication support for issue resolution in eligibility, claims, report requests and general inquiries for their assigned clients.

This position will be a hybrid role of 3 days/week, reporting to our new Eagan, MN office. 

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Responsible for client relationship and delivering quality service for high profile clients
• Monitor Practice KPIs, address below target metrics, downward trends, anticipate client needs regarding RCM performance.
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Troubleshoot issues, multi-task, and prioritizing issues by risk/severity, complexity, and urgency.
• Manage accounts receivable for assigned accounts through regular reports, customer meetings, and ongoing communication to assess the overall health of customer accounts.
• Develop rapport with assigned clients through ongoing professional communication, via scheduled/ad hoc calls and written correspondence.
• Establish and maintain healthy relationships with cross-functional departments and business partners in support of goals
• Other duties as assigned

Qualifications

• Associate degree or four-year degree desired
• 5+ years’ experience medical billing
• 3+ years customer service/account management experience
• An in-depth understanding of insurance and billing of medical claims, revenue cycle and denial/rejection management
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Intermediate computer skills (typing, data entry, general computer, and browser usage)
• Intermediate Google Suite/Microsoft Office (Word. Excel) knowledge
• The ability to analyze and make actionable decisions from data
• Strong ability to prioritize tasks

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer.