Director of Maintenance and Custodial Services, Campus Life - Student Services and Housing

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Position Title:

Director of Maintenance and Custodial Services, Campus Life - Student Services and Housing

Job Category:

Limited

Employment Type:

Regular

Job Profile:

Facilities Director (B)

Job Duties:

Attention:

The Department of Student Services and Housing within the Division of Student Affairs and the University of Wisconsin-Whitewater seeks a Director of Maintenance and Custodial Services, Campus Life (FACILITIES DIRECTOR, FP124).

Job Details:

The Director of Maintenance and Custodial Services, Campus Life provides strategic leadership and comprehensive operational oversight for maintenance operations, custodial services, building systems, and auxiliary operations supporting student housing, dining services, the university center, and other assigned Campus Life facilities.

This position is responsible for ensuring the safe, efficient, reliable, and cost-effective operation of Campus Life facilities in support of student services, residential life, campus engagement, conferences, and institutional goals.

The Director works in coordination with the Director of Planning and Projects, Campus Life related to planning and execution of all auxiliary capital projects, including renovations, major repairs, infrastructure improvements, and new initiatives.

This position oversees long-range operational planning, facilities strategy, asset preservation, operational performance, regulatory compliance, sustainability initiatives, customer service standards, and workforce leadership for assigned Campus Life facilities and operations.

Through strong cross-functional partnerships with Facilities Planning & Management (FP&M), Director of Capital Planning and Budgets, Housing, Dining, Student Affairs, and auxiliary leadership, the Director ensures facilities systems are reliable, compliant, efficient, and strategically positioned to support student success, operational excellence, and long-term financial stewardship.

Essential Job Functions

Strategic & Operational Leadership

• Serve as a key member of the Campus Life leadership team, contributing to the strategic direction and operational management of auxiliary operations.

• Provide senior leadership and strategic oversight for facilities operations supporting University Housing, Dining Services, the University Center, and related auxiliary facilities.

• Collaborate with Campus Life leaders to align maintenance priorities, operational needs, and service delivery expectations with student experience goals and auxiliary performance objectives.

• Represent Auxiliary Services in campus operational planning and infrastructure discussions.

• Ensure timely response to service requests and operational issues.

• Coordinate emergency response and after-hours facilities coverage as required.

• Establish and maintain operational policies, procedures, and service standards.

• Promote a culture of accountability, collaboration, customer service, safety, and continuous improvement.

Campus Life Facilities Operations

• Direct the daily operation and maintenance of assigned Campus Life facilities, including residence halls, dining facilities, the university center, and related support facilities.

• Ensure facilities are maintained to support student satisfaction, occupancy readiness, customer service standards, and operational continuity.

• Coordinate maintenance and custodial activities to minimize disruption to residential and auxiliary operations.

• Support event operations, student programming, conferences, and auxiliary activities occurring within assigned facilities.

• Collaborate with Housing, Dining, Student Affairs, and auxiliary services leadership to ensure high-quality operational support services.

Facilities Operations & Systems Management

• Ensure reliable operation of HVAC, plumbing, electrical, mechanical, life-safety, and related building systems within assigned Campus Life facilities.

• Oversee preventive maintenance programs and operational work management processes.

• Provide executive oversight of the TMA work order management system to ensure efficient service delivery, accurate tracking, reporting, and data-informed decision-making.

• Monitor service requests, maintenance respon