Application Support Engineer - Netsuite

We are seeking an experienced Application Support Engineer to provide expert-level support for our NetSuite and Salesforce applications. This role involves troubleshooting issues, managing system integrations, and working closely with cross-functional teams to ensure smooth operations. The ideal candidate will have a strong technical background in NetSuite and Salesforce, excellent communication skills, and a proactive approach to process improvements. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we’d love to hear from you. 

WHAT YOU'LL DO:

• Provide expert-level technical support for NetSuite and Salesforce applications, ensuring smooth operation and integration. 
• Troubleshoot and resolve issues related to NetSuite, Salesforce, and their integration with other systems. 
• Proactively identify opportunities for process improvements and recommend solutions to optimize support workflows. 
• Communicate effectively with users to understand their issues, provide solutions, and ensure timely resolution. 
• Collaborate with cross-functional teams, including help desk and systems engineers, to address application and integration challenges. 
• Develop, maintain, and update comprehensive documentation for application support and troubleshooting procedures. 
• Provide training to new users and assist in cross-training team members to ensure continuous coverage and skill development.

WHAT YOU'LL NEED:

• 2+ years of experience supporting NetSuite and Salesforce applications or certifications/training in NetSuite with a solid foundation in general software application support. 
• Strong expertise in NetSuite and Salesforce applications, including their integration with other business systems. 
• Proven experience in providing technical support and troubleshooting for application-related issues. 
• Familiarity with REST APIs, JavaScript, or other relevant technologies is highly desirable. 
• Excellent communication skills, with the ability to collaborate and interact effectively with stakeholders across all levels of the organization. 
• A solid understanding of technology concepts, with the ability to bridge the gap between technical teams and business users.