Resident Relations Manager, Multifamily

Job Title

Resident Relations Manager, Multifamily

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Resident Services Coordinator should endeavor to provide excellent customer service to clients, residents, prospective residents, guests, and vendors. Resident Services Coordinators are the face of the property and promote a sense of community. Resident Services Coordinators are also responsible for being the main point of contact for residents before, during and following significant interior renovations of the buildings. The Resident Services Coordinator will be assisting residents throughout the renovations process. The Resident Services Coordinator will work directly with property managers, construction liaisons, contractors, and property team members to ensure the highest quality experience possible for the residents.

Job Description

ESSENTIAL JOB DUTIES: 

• Provide resources to residents and an open and welcoming environment for residents, customers, vendors, and neighbors. 

• Acquire a broad knowledge of the community and the surrounding area. 

• Assess needs of residents and provide them with the appropriate provider and community resources. 

• Facilitate programs and services such as health and wellness, life enrichment, or transportation. 

• Proactively develop a resource directory of local social service agencies and providers. 

• Prepare and maintain log of resident issues and services provided. 

• Provide residents with contacts and resources to assist with benefits and entitlement program applications. 

• Assist residents with resolution of lease violations under the direct supervision of the Property Manager. 

• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property. 

• Work closely with client representatives and construction team to coordinate resident activities and movements during renovations or construction. 

• Assist residents preparing for changes to their homes and address questions or concerns presented by residents during the renovation and transition process. 

• Help residents understand the renovation process. 

• Help residents connect to their families, friends, and social networks for support, including during periods when residents are displaced from their units as a result of renovations. 

• Deliver culturally appropriate & age-appropriate activities for residents who live at the property. 

 

COMPETENCIES: 

• Understand the characteristics of the resident population and property in which they serve. 

• Ability to effectively interact and work with individuals from diverse backgrounds and attention to detail 

• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistent 

• Understand the characteristics of the resident population and property in which they serve. 

• Understand issues that may impact the differential use of services are socio-economic, age, culture, gender, race, 

• Uphold core values: Service, t