Senior Manager, Restaurant and Bar Operations

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. 

The Senior Manager, Restaurant and Bar Operations is responsible for leading the development, implementation, and continuous enhancement of food and beverage strategies, programs, and standards across Holland America Line (HAL) and Seabourn (SBN). This role drives strategic initiatives that elevate the guest experience, strengthen brand differentiation, and support revenue growth throughout the fleet. The Senior Manager oversees Restaurant and Beverage Fleet Managers and provides leadership, direction, and coaching to ensure alignment with operational objectives and service standards. Responsibilities include evaluating industry trends, identifying opportunities for new concepts and offerings, and guiding the successful execution of food and beverage initiatives from development through fleet-wide adoption. The position collaborates closely with shipboard teams and shoreside partners to ensure new programs are practical, scalable, and aligned with each brand’s unique guest experience. The Senior Manager works in partnership with product development, Culinary, Beverage, Finance, Marketing, Supply Chain, People, and Hospitality leadership teams to achieve business goals, drive operating efficiencies, and enhance commercial performance. This role also monitors performance metrics, assesses program effectiveness, and recommends improvements that support guest satisfaction, profitability, and operational excellence. The ideal candidate possesses strong leadership, strategic thinking, financial acumen, project management expertise, and extensive food and beverage experience within hospitality, travel, or cruise industry environments.

Here’s a summary of what Holland America Line is looking for.  Is this you? 

Responsibilities:

Food and Beverage Strategy and Brand Advancement

• Leads the strategic vision, development, and continuous evolution of food and beverage innovation initiatives across HAL & SBN. Establishes long-term strategic roadmaps that align with brand positioning, guest expectations, market trends, and organizational objectives. Evaluates emerging industry developments, consumer preferences, competitive offerings, and technology advancements to identify opportunities that strengthen the guest experience and support business growth. Oversees the development of new dining, beverage, and experiential concepts that enhance brand differentiation while maintaining operational viability. Directs concept evaluation, pilot programs, and business assessments to determine scalability and fleet-wide applicability. Partners with senior leadership to establish strategic priorities and investment recommendations that advance food and beverage objectives. Balances innovation, guest experience, commercial performance, and operational requirements when evaluating opportunities and making recommendations. Serves as a key advisor on food and beverage strategy, ensuring initiatives support long-term brand growth, market relevance, and competitive positioning.

Fleet Leadership, Organizational Effectiveness, and Talent Development

• Provides strategic leadership and direction to Restaurant and Bar Fleet Managers supporting both HAL and SBN. Develops departmental objectives, performance expectations, and operational priorities that align with broader food and beverage and organizational goals. Builds leadership capability through coaching, mentoring, succession planning, and ongoing professional development initiatives. Establishes frameworks that promote accountability, consistency, and high levels of performance across fleet support functions. Leads organizational planning efforts to ensure resources, talent, and operational support models effectively meet evolving business needs. Guides teams through organizational change, business transformation initiatives, and operational enhancements while maintaining engagement and performance. Fosters a culture that encourages innovation, collaboration, ownership, and continuous improvement. Ensures leadership practices support employee development, operational excellence, and the successful execution of strategic priorities across both brands.

Commercial Strategy, Revenue Optimization, and Financial Performance

• Works closely with Director, Food & Beverage Revenue and Innovation in the development and execution of strategies designed to maximize food and beverag