Sr. Practice Assistant

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Sr. Practice Assistant – MGH Outpatient Surgical Center (Waltham)

Join the MGH Outpatient Surgical Center in Waltham as a Sr. Practice Assistant, a key front-desk role supporting patients, providers, and surgical operations in a fast-paced ambulatory surgery environment. This position is responsible for patient reception, administrative coordination, and operating room (OR) scheduling, helping to ensure efficient daily surgical workflows and an exceptional patient experience. The role offers a unique rotating schedule, with team members alternating between 5:30 AM–2:00 PM and 7:30 AM–4:00 PM shifts, Monday through Friday. Ideal candidates are highly organized, customer-service focused, and thrive in a collaborative healthcare setting.

Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Make patient appointments and maintain appointment records.

Assist callers with routine inquiries and triage matters appropriately.

Process patient billing forms and scan documents to patient medical record (EPIC).

Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Additional responsibilities as assigned.

Hourly rates starting at $22.00

 

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No


Experience
3-5 years office experience required

Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.

 

 

Onsite

 

52 Second Avenue

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$19.37 - $27.71/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your sk