Associate Director, Scientific Insights Steward, Medical Operations

Job Description

Role Summary

• The Associate Director, Medical Operations, (AD, MO) is a role within Value and Implementation Global Medical and Value Capabilities (V&I GMVC) in Value and Implementation (V&I) that reports directly to the Director, Medical Operations Lead.

• The AD, MO is an integral member of the GMVC Medical Operations team serving as a subject matter expert around Scientific Insights and is held accountable for assisting and driving execution of the Medical Operations vision.

• The AD, MO participates in several of the following core V&I global initiatives and assumes varying degrees of project leadership: 1) accountable for the end-to-end stewardship of key Medical Affairs (MA) processes that promote operational efficiencies and achievement of MA priorities and objectives 2) partners with business stakeholders, process owners, other Value and Implementation Capabilities (V&I) functions, Our Company Information Technology (IT), and external vendors/partners to enable effective and innovative business processes that are supported by quality systems, and 3) accountable for overall global process and system oversight and ensuring that processes, metadata, and systems are consistently defined and deployed across all colleagues in medical affairs for all therapeutic areas, including tight collaboration with or direct management of Medical Operations Coordinators to accomplish the end-to-end objectives

• The AD, MO possesses strong communication and collaboration skills and the ability to implement and execute innovative ways of working within a complex matrix environment. 

Responsibilities and Primary Activities

Leadership

• Understands the mission and vision of V&I as a science-driven and patient-committed organization

• Attends GMVC Medical Operations Leadership Team and other meetings, as appropriate, as delegate for the Director, Medical Operations

• Stays current with key initiatives across V&I Medical Operations and exhibits a high degree of collaboration with colleagues to ensure alignment across the broader organization

• Exhibits deep subject matter expertise and strong business acumen

Medical Operations

• Serves as Medical Operations Steward for multiple processes and systems leveraged by V&I as assigned

• Successfully partners within MA and across business functions and therapy areas to make effective business process decisions

• Solves complex problems with efficient solutions and escalates risks and issues as appropriate

• Collaborates and leads workshops with global stakeholders to effectively design business processes and translate them into high-level systems objectives

• Is a key partner in the evaluation and selection of systems technology, partnering with MA IT

• Fosters effective cross-functional collaboration and learns on the fly while understanding and solving new problems

• Maintains up-to-date process and system documentation that is easily consumable per team standards 

• Participates in cross-divisional governance meetings (as needed) to ensure alignment across system users for configuration changes and release management

• Plays a key role in process and systems governance to inform MA priorities and maintain the Road Map of Initiatives to inform process and system-related activities and timing

• Partners with other MA Operations teams to drive global process improvement projects and develop implementation plans for global rollout of process and systems

• Ensures appropriate creation and updating of training and maintenance reference guides and/or training documents on both the process and the applicable system

• Adheres to the compliance and regulatory procedures, working closely with Global Compliance and Legal

• Responds and complies with any program investigations, audits, or assessments working closely with V&I Standards Director on the control plan and any audits of the process

• Ensures efforts and priorities align to overall V&I Strategic Initiatives while focusing on efficient, effective process execution

• Monitors and evaluates process changes to ensure benefits/objectives are being met and are measurable

Required Qualifications, Skills, & Experience

Minimum

• Bachelor’s degree in life sciences, business, or healthcare + 5 years of relevant Medical Affairs experience (e.g., Process and Systems, Medical Operations)

• Experience partnering with business stakeholders across geographies, therapy areas, and functions to inform global process design