It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Lead Receptionist is responsible for leading the workflow of Epiq services at the designated client location. They will work closely with the client's staff to assist with front office. Provide “White Glove” customer service and is responsible for taking care of all visitors, client meetings and events at a client location. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges.

Responsibilities
· Work independently on front desk assignments and events coordination tasks without direct supervision
· Ensure all tasks and events have been properly completed and quality checked
· Work to resolve work issues or complaints
· Assist management with training new hires on all processes
· Other duties may include reception desk, events coordination and hospitality services
· Serves as the principal liaison between the employees and the Client
· Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
· Continuously looks for opportunities to increase the efficiency of operation
· Seeks opportunities to increase services and makes recommendations to the key contact
· Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
· Recruits and interviews potential candidates for available positions at the site
· Hires, trains, supervises, evaluates and develops all personnel assigned to the site
· Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

Requirements
· High School Diploma or GED
· Minimum of 2 years work experience, preferably in conference services, hospitality, reception desk and front office services
· Ability to lead others in a professional manner
· Strong written and verbal communication skills with ability to resolve complaints
· Ability to multitask with attention to detail
· Working knowledge of MS Word, Excel and Outlook
· Ability to lift or move 40 lbs. or greater
· Ability to walk, bend, kneel, stand or sit for an extended period of time
 

The Compensation range for this role is 22.15 to 29.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.