Lead SRE/DevOps Engineer

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a highly skilled Lead Site Reliability Engineer (SRE) / DevOps Engineer to drive the reliability, observability, and operational excellence of our platforms. This role will lead major initiatives around monitoring, automation, incident response, and performance optimization leveraging enterprise tools such as Dynatrace, BigPanda, and LogScale/MonPro. Candidate will partner closely with engineering, operations, and product teams to build robust systems, improve service availability, and ensure a seamless user experience through proactive observability and best-in-class SRE practices.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Pittsburgh, PA/Dallas, TX is $125k - $135k/year & benefits (see below).

The Role

Responsibilities:

Observability & Monitoring

• Implement and enhance proactive observability frameworks to anticipate and mitigate issues before they occur.
• Optimize experience monitoring and user interaction metrics across applications and services.
• Manage and improve the event catalog, ensuring all system events are structured and actionable.
• Build and maintain dashboards, alerts, and health reporting using tools like Dynatrace, BigPanda, MonPro, and LogScale.
• Perform service tuning to improve system performance based on real-time metrics and data analysis.
• Establish and maintain observability standards and best practices across teams.
• Conduct chaos testing and resilience validation to ensure high system availability.
• Lead anomaly detection practices to quickly identify and respond to unusual system behavior.

SRE Practices

• Ensure platform stability, performance, and reliability through proven reliability engineering principles.
• Drive SRE initiatives, including continuous improvement projects within the Site Reliability Center.
• Develop, maintain, and scale automated orchestration pipelines to streamline operations and improve efficiency.
• Create, maintain, and enforce SRE standards, including SLIs, SLOs, and operational playbooks.
• Lead and conduct root cause analysis for critical incidents and drive long-term remediation improvements.

Problem Management

• Own the problem management lifecycle—identifying, tracking, and resolving underlying issues to prevent recurring incidents.
• Collaborate with cross-functional teams to address systemic issues and drive operational resilience.

Requirements:

• 7+ years of experience in SRE, DevOps, or Infrastructure Engineering roles.
• Hands-on expertise with observability/monitoring tools such as:
  • Dynatrace (APM, RUM, dashboards, alerting)
  • BigPanda (event correlation, incident response)
  • LogScale / MonPro / LogicMonitor or similar log and metrics platforms
• Solid experience with cloud platforms (AWS, Azure, or GCP).
• Strong proficiency in automation & orchestration (Terraform, Ansible, Jenkins, GitHub Actions, etc.).
• Proven track record in incident management, RCA, and implementing reliable SRE practices.
• Experience with CI/CD pipelines, infrastructure as code, and configuration management.
• Deep understanding of Linux systems, networking fundamentals, and distributed system design.
• Strong scripting abilities (Python, Bash, PowerShell, or equivalent).
• Excellent communication, leadership, and cross-team collaboration skills.

Preferred, but n