Senior Lead Business Accountability Specialist

About this role:

Wells Fargo is seeking a Senior Lead Business Accountability Specialist in Technology supporting execution for IT Service Management (ITSM) risk management. This role will lead the team that is the point of entry for the Technology incident and Problem Management Risk Assessable Unit (RAU), including regulatory exams, audits, and risk assessments, while partnering with Risk Management to define and maintain effective technology controls. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Serve as the primary point of contact for risk and regulatory inquiries related to IT Service Operations policies

• Ensure effective design, assessment, monitoring and execution of standards and controls related to the IT Service Management (ITSM) function

• Perform and coach team members on leading walkthroughs for front-line control evaluations and internal/external audits or assessment, and establish best practices
• Lead meetings with key stakeholders to facilitate decision making and support implementation of recommendations and plans
• Make decisions in complex situations that influence and lead the broader work team to meet deliverables and drive new initiatives
• Communicate clearly and concisely and distill complex data and concepts into succinct messaging and presentations
• Provide expert consulting to ensure new ITSM practices align with enterprise frameworks (e.g., COBIT, FFIEC, ITIL), strategic roadmaps, internal policies, regulatory requirements, and customer expectations
• Analyze and document performance trends and data insights for communication with business and risk leadership

Required Qualifications:

• 7+ years of risk management, business controls, quality assurance, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education

• 5+ years of experience in designing, testing, and/or executing controls

• 3+ years in creating, maintaining, and managing reports and management presentations
• 3+ years of experience with ServiceNow ITSM product Line and its Offerings

Desired Qualifications:

• Ability to independently drive problem solving for complex scenarios (e.g. develop hypothesis, structure problem, drive analyses, and design solutions)
• Ability to create concise executive-level communications and presentations to tell a compelling story
• Ability to lead a team across all organizational levels; partnering with business leaders to achieve key goals through flexibility, collaboration, influence and adaptability

• Advanced knowledge of organizational procedures, operations, complaints management, and applicable risk and compliance principles, preferably within the financial services industry

• Knowledgeable on industry frameworks including: COBIT2019, FFIEC and ITIL
• Willingness to learn & adopt emerging technologies (AI/ML, Predictive Analytics) used in IT Industry for IT Service Management

Job Expectations:

• Telecommuting is not an option for this position
• This position offers a hybrid work schedule
• Relocation assistance in not available for this position
• This position is not eligible for visa sponsorship

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$159,000.00 - $279,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

27 Mar 2026

*Job posting may come down early due to volume of applicants