Sales Support Specialist II (Retail)

Company

Cox Communications, Inc.

Job Family Group

Sales Operations Group

Job Profile

Sales Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This role is responsible for driving key performance metrics by developing and administering regional sales contests, providing regular performance analysis to retail sales leadership, ensuring store merchandising compliance and regular communication of sales and retention targets and results. You will implement and manage product and service launches, quarterly sales events, and store inventory updates. In addition, you are responsible for administration of the regional operations budget, which includes approving and ordering store supplies, ordering employee uniform, and coordinating the incentive budget.

What You'll Do

• Plan and drive performance by developing and administering regional sales contests based on key performance indicators.
• Provides regular reporting updates to the field and performs a post-action analysis to assess the impact of regional sales contests.
• Coordinate regional retail merchandising, inventory, and various marketing programs.
• Provide regular (weekly and monthly) sales performance analysis reporting to retail sales leadership team.
• Identify outliers of key performance metrics to enable management to assess and correct behavior.
• Track sales performance levels of all employees within the Retail Directors area to facilitate any steps taken to address performance gaps. Provides monthly reporting updates to leadership.
• Administer regional field operations budget and approves all individual charges for payment that are coded to the field operations budget.
• Budget, plan, and execute all activities around assigned special events. This includes, but is not limited to venue, food, audio/visual resources and ensure events are organized/planned within budget
• Serve as primary first contact for Center retail leadership on store construction projects, such as store remodel, store relocations and new store buildouts.
• Assist executive level leadership with project rollouts and provide them with current market data upon quarterly visits to stores within the region.
• Track and communicate progress by the retail team against company initiatives such as training, customer satisfaction reports and mystery shops.
• Execute campaign launches by collecting and delivering collateral materials, training materials, and other documentation needed to support new offers.
• Manage requests for uniforms, supplies, and collateral distribution for retail sales staff.
• Responsible for administering stores visits periodically to quality check store layout.
• Provide feedback on visits to Retail Sales leadership team to drive compliance.
• Assist in merchandising compliance efforts in partnership with store leadership.
• Manage inventory at the region level. Work directly with store managers on inventory issues to ensure the market's overall performance. This includes the 14-day CPE cycle and monthly store walks reports from the regional operations manager.
• Maintain Cox Business Voice manager for retail solution store locations and update when needed.
• Facilitate new hire onboarding by verifying start dates, monitors IKNOW ticketing process, and orders uniforms for new hires.
• Serve as liaison between retail sales staff and regional and center business partners to communicate and resolve issues or changes.
• Manage the in-store queuing system and ensure employees have correct access upon hire and relocation between stores.
• Serve as the administrator of the my4dx site, which is our performance excellence program that drives our customer experience inside the Retail stores.
• Conduct regular analysis of frontline and leader issues. These may include customer, operational and/or personnel issues to identify root cause and manage the process to ensure timely resolution. Also responsible for implementing gap closures to ensure issues do not occur in the future.

What's In It For You

At Cox, we reward your hard work with meaningful benefits.

First, we offer a competitive compensation pa