Associate, GBA FM Sales

Key Responsibilities

Strategy
•    Develop a thorough appreciation of each allocated customer’s business, and understanding of their potential needs for Financial Markets products, through regular liaison with SCB’s principal RM for each customer (e.g. Corporate, GAM, IBG), as well as through direct contract with the customer.

•    Establish and maintain a constructive relationship with the decision maker(s) for Financial Markets products for each allocated customer, through regular calling, visits, entertainment, etc., with the objective that the customer always calls SCB when in need of products we are providing.

Business

•    Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, whether or not the request is from the specially allocated group of customers.

•    Liaise with product traders to analyse the acceptance ratio for quotations provided to each customer, alongside feedback from the customer concerning competing quotations accepted in preference to SCB’s, in order that the traders may factor this information into their pricing decisions.

•    Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery were viewed as necessary from the customer’s perspective.

•    Liaise with RM’s and SCB product specialists in other regions in which particular customers are active, in order to exchange information on the customer, to introduce the customer to other SCB products, and to contribute generally to the relevant regional or global customer database.

•    Monitor the utilisaton of each customer’s trading limits with SCB, obtain specific approval for any excess likely to arise as a result of a particular transaction, and alert the principal ARM if it appears that a higher limit would lead to additional profitable business in Treasury products.

•    Carry out ad hoc projects on a local basis for FM Sales Management based on opportunities identified in the marketplace.

•    Ensure that projects are tracked and continually reviewed on a regular basis.

•    Work with the relevant sales people to ensure that projects meet their financial and non financial objectives.

•    Provide dedicated on the ground business management support to the Head of FM Sales, Hong Kong

•    Work closely with the local Sales teams and the global support functions to ensure that FM Sales operates effectively.
•    Work with Finance to ensure that the FM Sales business has access to the relevant MIS in order to run the business / change the business.

Processes
•    Ensure adherence to all internal and external regulations.
•    Ensure that all processes in country are adhered to in line with approved policies and procedures.
•    To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.
•    Ensure that the business meets its obligations the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
•    Help ensure that there are appropriate and documented internal controls and procedures in place. Help monitor the operation of such procedures and controls and regularly review them to ensure that they reflect any changes in products, systems, policy and regulations

People & Talent

•    Assist as requested with the training of less experienced colleagues

Risk Management

•    Managing risk and compliance as part of the role. Take personal responsibility for understanding the risk and compliance requirements of the role. 
•    Embed operational risk management and reporting as an integral part of the business process.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit