Director, Technology and Alliance

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

The Director, Technology and Alliance will play a critical role in developing and maintaining strategic technical partnerships with key technology vendors, system integrators, and other ecosystem partners. This position requires a unique blend of technical expertise, business acumen, and collaboration skills to drive mutual growth and success for our company and our technology partners.

Responsibilities:

• Develop and Execute Partnership Strategy Identify, prioritize, and engage with potential strategic technology partners to expand our CX offers, platform's capabilities, reach new markets, and enhance customer value proposition
• Foster strong, long-term relationships with technology partner companies, ensuring alignment with our business goals, technical requirements, and mutual benefits.
• Work closely with cross-functional teams (Product, Engineering, Sales, Marketing) to integrate partner technologies, develop joint solutions, and ensure seamless interoperability.
• Collaborate with partners to design, develop, and deploy innovative CX solutions that leverage our SaaS platform and their technologies.
• Manage a portfolio of strategic partnerships, tracking progress, identifying areas for improvement, and adjusting strategies as needed to optimize mutual benefits.
• Business Development, identify new business opportunities, develop joint go-to-market plans, and support sales teams in pursuing new revenue streams with partner companies.
• Stay up to date on industry trends, competitor activity, and emerging technologies that can impact our partnership strategy or CX platform.

Qualifications:

• Technical Expertise: Strong understanding of Contact Center software development, cloud computing, APIs, data integration, and cybersecurity principles.
• Experience in CX industryKnowledge of CRM, customer service, or marketing automation platforms
• Certifications in cloud computing (e.g., AWS, Azure, Google Cloud)
• Familiarity with API-based integrations and data exchange protocols
• Proven experience in developing and executing strategic partnerships, with a strong focus on mutual growth, revenue expansion, and customer value creation.
• Excellent communication, interpersonal, and project management skills, with the ability to work effectively with cross-functional teams, partners, and stakeholders.
• Strategic Thinking: Ability to think strategically, identify business opportunities, and develop creative solutions to drive growth and innovation.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) 

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current custome