Senior Care Navigator (Temporary- PST)

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role:

The Senior Care Navigator is the ultimate guide to Octave for our prospective clients.  This role will contribute to Octave’s mission of expanding access by introducing clients to our innovative practice, and guiding them through the behavioral health landscape. They will be involved in interacting with our highest-needs clients, ensuring they receive the support in their time of need. Senior Care Navigators are often involved in inter-departmental initiatives that help aid and inform the growth of the company. 

Responsibilities Include:

• Demonstrates a keen operational eye in order to execute on frequently iterated, complex workflows.
• Gain proficiency in our tools and workflows, especially when they evolve as we grow and scale, to successfully navigate our internal operations. 
• Conduct scheduled or real-time outreach to understand higher risk clients’ needs, and take action when necessary with the support of clinical staff.
• Support clients along their care journey, from entry into our system, all the way to their first appointment with their provider and beyond via email or live chat.
• Assist in multiple collaborative projects across departments to benefit the organization.
• Utilize clinical expertise and operational experience to identify and recommend the most appropriate providers for clients, ensuring alignment with their needs, preferences, and availability, while also optimizing provider utilization and addressing provider concerns. 
• Collaborate with providers to offer initial clinical insights as applicable and support them with client care transitions and caseload utilization. 
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues.

Required Qualifications:

• Preferred 2-3 years experience working in a Care Navigation/Coordination/Intake capacity, specifically within the mental health or healthcare arena.
• Masters degree in social work, clinical mental health or related area or equivalent experience.
• Experience with telephonic crisis intervention.
• Excellent verbal and written communication and can adapt your approach to multiple groups.
• Detail oriented and impeccable organizational skills are a must. 
• Operational experience within a fast-growth healthtech organization is ideal. 
• Self-starter, willing to roll up your sleeves and be proactive and solution oriented. 
• Nimble and open to frequent change, iterative processes, and operating in a testing culture.
• Available to work all of the following schedule options as this could change over time:
  • Sunday 9:00am to 5:00pm PST AND four weekdays (Monday - Friday) 11:00am to 7:00pm PST
  • Saturday 9:00am to 5:00pm PST AND four weekdays (Monday - Friday) 11:00am to 7:00pm PST
  • Monday to Friday 11:00am to 7:00pm PST

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individua